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Learn > Advanced Thumbtack

Customers simply have no clue! Does Thumbtack cares?

I recently found myself in an interesting situation.A client contacted me directly with a request. As per the request he only contacted me so even if the price for the lead was high and I had the choice of not accepting it, I did, beca... Read more
1 Kudos
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Learn > Advanced Thumbtack

Profile not showing up on search

I noticed that my Louisville profile is not showing up when I do a search for commercial/promotional video production with a Louisville zip code. Someone in a Facebook group mentioned that their business was not showing up in search re... Read more
0 Kudos
43

Learn > Advanced Thumbtack

How can a customer change their review?

I don't understand how a customer that used us for years, can all the sudden change their reviews. We have a commercial cleaning service and did a great job and the customer stop using us 4 months ago after 2-3 years of great service. ... Read more
2 Kudos
6

Learn > Advanced Thumbtack

Customer service agents via text.

It appears you can no longer get human interaction via text support. Is this a temporary thing?
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Learn > Advanced Thumbtack

Background check

I am being asked to take a background check and provide not only my name, but name, address, dob, SS#, AND authorize a ton of things before it would continue.  I looked Checkr up and they are NOT accredited by the BBB, and have over 18... Read more
1 Kudos
1

Learn > Advanced Thumbtack

Job Pricing - Shared with Pros

Hey friends -- Has anyone figured out the math behind how Thumbtack is charging their Pros? For example, I have the two scenarios:Customer had a job price of $395 and reaches out to me only --> Results in $34.11 chargeCustomer (same cu... Read more
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Learn > Advanced Thumbtack

Can't mark leads as "hired"

I just noticed that I can  no longer mark leads as "hired" when I've finished a job.  I can (and did) request a review, but I can't mark the job as hired and it isn't adding to my statistics.  
1 Kudos
11

Learn > Advanced Thumbtack

Repsonses

I am not getting leads nor am I getting replays from customers I am sending quotes to. They're not even reading my messages.
1 Kudos
2

Learn > Advanced Thumbtack

Review Policy Nightmare

I am a Thumbtack top pro, and have been with Thumbtack for over a decade. Currently I have 107 verified ratings and reviews with only two reviews less than a "5".  This context is important to understand what happened to me, and to war... Read more
10 Kudos
13

Learn > Advanced Thumbtack

Importing Facebook reviews to Thumbtack

I know this has been discussed before, but I cannot figure out a way to get my Facebook reviews on to Thumbtack. There is only an option for Google reviews when I click on the get reviews tab.   *title edited by moderator on 2/11/2020 ... Read more
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