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Learn > Advanced Thumbtack

Job Filters Changed?

I recently received requests via the Jobs Tab and there is less information now than I have seen in the past. I attempted to see what questions Thumbtack is asking the customers for a particular type of job and I do not see any questio... Read more
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Learn > Advanced Thumbtack

Lead quality: travel expectations unclear

I was charged for a response from a client which on the profile she had said travel to my location. And she asked which my house or yours when she replied. Very upsetting.   *title edited by moderator on 2/11/2020 for clarity* Read more
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Learn > Advanced Thumbtack

Lets talk pro safety and get a better look at customers

Good morning everone!! Hope you are having a good day and staying warm! I have a house cleaning business/ dog sitting business with TT. I have been with TT for 5 years now. I do not use TT as much as I used to, but it is mainly because... Read more
7 Kudos
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Learn > Advanced Thumbtack

open hours issue

For businesses that are open 24/7 how do we reflect this in the hours section. I tried setting it for example from 7am to 7am but it wouldnt let me save it, saying the times need to be different. Thanks
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Learn > Advanced Thumbtack

How I compare with other pros

I must admit that I am very confused about how the pro photographer ratings are calculated.  a few months ago i was always on the first page but now I am on the third page of pros.  I see pros who have no hires or only a few hires on T... Read more
4 Kudos
5

Learn > Advanced Thumbtack

Message disappeared from my inbox

I was messaging with a potential client, and now the message string is completely missing from my inbox. It's not archived. What gives? Was the job cancelled or something?
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Learn > Advanced Thumbtack

New ThumbTacker Seeking Advice

I'm a relatively new user whose been around for a while and has only accepted one job so far, mainly because the client and I clicked with one another.My biggest issue is with the lead costs. I don't have targeting set because I don't ... Read more
6 Kudos
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Learn > Advanced Thumbtack

Thumbtack is not showing the last name of the Job Poster to the Pros in 'Messages'

Thumbtack is not showing the last name of the Job Poster to Pros when the Pro follows the link to the Lead sent in an email. When I receive a Lead by email, I am given an opportunity to enter directly into the 'Messages' area (my inbox... Read more
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Learn > Advanced Thumbtack

A New, Unwelcome Top Pro Requirement

I agree that speedy responses are important, but pressuring pros to respond within four hours is going too far.  I thought the 24-hour rule was just fine. Pros are busy during business hours.  It's unprofessional for them to interrupt ... Read more
8 Kudos
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Learn > Advanced Thumbtack

My 10 Google reviews are not updating to the most recent... PLEASE HELP!

Hi there. Since importing my 10 (most recent at the time) Google reviews into Thumbtack when I first started, I have received many more, and as a result the Google reviews displaying in Thumbtack look outdated. I was under the impressi... Read more
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