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Learn > Advanced Thumbtack

Seasonal demand for these services is projected to spike 40%+

Hi pros,  Winter is coming—and so is demand for seasonal services. Based on previous years’ data, we forecast that customer demand for the following services will grow by more than 40%.                                              ... Read more
5 Kudos
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Learn > Advanced Thumbtack

An ask for 'Read Receipts' on quotes sent through Opportunities page

Hello, I know that read receipts were recently reinstated for messages exchanged on quotes that have come through 'Target.'  I want to know if they are available for messages exchanged on quotes submitted through the 'Opportunities' ta... Read more
1 Kudos
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Learn > Advanced Thumbtack

Top Pro Profile Plummets And Then Vanishes

Top Pro Profile Plummets And Then Vanishes I have been with Thumbtack for two years, have a Top Pro status, my profile is rated “super strong”, I have over 70 hires and 40 five star reviews, and I used to appear in the top ten search r... Read more
3 Kudos
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Learn > Advanced Thumbtack

"Great Value" "Responds Quickly" "In High Demand" or "New to Thumbtack" tags.

When a potential lead performs a Search each Pro they see in the search results will have a 'tag' associated with them, either, "Great Value", "Responds Quickly", "In High Demand" or "New to Thumbtack". These 'tags' are helpful to peop... Read more
6 Kudos
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Learn > Advanced Thumbtack

How can a customer change their review?

I don't understand how a customer that used us for years, can all the sudden change their reviews. We have a commercial cleaning service and did a great job and the customer stop using us 4 months ago after 2-3 years of great service. ... Read more
2 Kudos
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Learn > Advanced Thumbtack

I reported a customer but I want to take it back

I recently reported a customer as I could not get a hold of them after completing services. I don't know if the reporting prompted them to answer back but I got a reply about remitting payment finally. How do I take back that report ag... Read more
0 Kudos
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Learn > Advanced Thumbtack

Huge inconsistency between pro job types and what customer sees

Recently I was browsing TT from a Lead's point of view vs what I see as a pro. In this case I was looking at mediation, which is one of my areas of service I provide. When I looked as a customer I could not believe all of the sub-categ... Read more
2 Kudos
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Learn > Advanced Thumbtack

Poor lead quality/customer intent

I know this has been mentioned many times before but I've been disappointed lately with the leads I've been paying for. I've been a Thumbtack subscriber for years but lately I've put more effort into my profile. I am encouraged by the ... Read more
9 Kudos
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Learn > Advanced Thumbtack

Remote lessons misunderstandings/Declining leads

I am a music teacher and I teach online lessons as well. I have been getting requests where the students misunderstand that I am not local and reach out to me. Since I teach online, I think "oh, awesome, they want remote lessons!", but... Read more
1 Kudos
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Learn > Advanced Thumbtack

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second time because I've already paid for ... Read more
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