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Learn > Advanced Thumbtack

How are customers receiving message notifications

I am wondering if there may be a better way to reply to customers. As a pro I had never used thumbtack until recently as a customer. I needed a repair to my roof and contacted a pro through thumbtack and came to find I wouldn't receive... Read more
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Learn > Advanced Thumbtack

Review requests

I usually get my review requests answered in a timely manner but I have had a few that I haven't heard back from when asking for reviews and I don't want to seem as if I am bugging the customer by asking again on my end for a review. S... Read more
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Learn > Advanced Thumbtack

Requests

This week I recently ran into a situation that I have not had happen before yet or maybe I just never noticed. I usually get customers and at the top it will say the customers name and then it will say "requests your availability". Thi... Read more
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Learn > Advanced Thumbtack

Getting no response back from lead opportunities

I get lead opportunities pop up in leads, I sent numerous amounts of offers to them and I don't get any response from any of them, even sent a follow up message a few days later and still don't get any reply from any of them??? Am I do... Read more
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Learn > Advanced Thumbtack

deleted reviews

Good afternoon, need someone to explain how Thumbtack determined that my last review was fake when it actually wasnt. This customer is outside of Thumbtack, who im allowed to ask for review since im given that option in the app and per... Read more
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Learn > Advanced Thumbtack

Adding Top Pro badges to my Facebook page

I don't know if this has been discussed? I am just curious I have a I believe 3 badges including Top Pro. I would like to add this to my Facebook page and other pages without having to get a web designer is this something that can be d... Read more
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Learn > Advanced Thumbtack

Lead quality: travel expectations unclear

I was charged for a response from a client which on the profile she had said travel to my location. And she asked which my house or yours when she replied. Very upsetting.   *title edited by moderator on 2/11/2020 for clarity* Read more
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Learn > Advanced Thumbtack

Being Charged for leads out of my pre selected travel distance

I've been with Thumbtack for years and really like the platform, but I'm being charged for leads "exact match" that are outside my travel distance. Is anyone else experiencing this? 
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Learn > Advanced Thumbtack

How do leads end up on the Jobs tab?

I'm trying to figure out precisely what criteria/circumstances/process Thumbtack usesto determine how and when the job details for a lead is broadcast/syndicated to the Jobs tab of its Pros. If a job poster reaches out to a Promoted Pr... Read more
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Learn > Advanced Thumbtack

Notifications

Good morning,I believe a few months ago, I put my account on hold. Now I am ready to get back on track, but cannot find the way to do it. any help will be appreciated.thank you,
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