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Learn > Advanced Thumbtack

Can't mark leads as "hired"

I just noticed that I can  no longer mark leads as "hired" when I've finished a job.  I can (and did) request a review, but I can't mark the job as hired and it isn't adding to my statistics.  
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Learn > Advanced Thumbtack

Is any form of contact information allowed in a pros about section?

Questions:In our Profile essay: Are we allowed to list our Instagram contact info?I was just checking out the Pro-profile of someone who posted something questionable, and that Pro had their instagram contact info listed in the essay o... Read more
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Learn > Advanced Thumbtack

Job Filters Changed?

I recently received requests via the Jobs Tab and there is less information now than I have seen in the past. I attempted to see what questions Thumbtack is asking the customers for a particular type of job and I do not see any questio... Read more
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Learn > Advanced Thumbtack

Emails from Checkr Background Service?

Has anyone else received an email from Thumbtack asking for you to update your background check info with a company called Checkr Background Service? I believe it to be fake
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21

Learn > Advanced Thumbtack

How can I change the price of a quote?

In the past, I know that I had received advice from a moderator that I would be able to change the price on a quote when I learn more details about the job. That was right when Promote was rolled out (if I recall correctly.)  Now that ... Read more
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4

Learn > Advanced Thumbtack

Payment Methods Accepted - Zelle

In our Profiles, there is Payment Methods Accepted information for customers. If there is Vermoand PayPal, why not Zelle?  I use Zelle with my customers, because banks don't charge you for that and btw that was my customer, who first s... Read more
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Learn > Advanced Thumbtack

How does Thumbtack determine the job location when a customer is searching for a Pro?

When customers do an initial search for a Pro, where does Thumbtack get the zip code? (No, they do not ask the customer.) I have tried it. Even when I clear the Zip code, and then open TT without logging in, I see my local Zip code. ... Read more
4 Kudos
7

Learn > Advanced Thumbtack

Underage users: Does Thumbtack Pre-Screen the Leads

I just received a lead from a 16-year old trying to get child support set up for her father. No need to go into more details but the text of the lead clearly stated "I am 16 years old..." How did this get through the screening process?... Read more
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Learn > Advanced Thumbtack

Different pictures for different services

I provide two services and would like each to have a different profile picture.  As it is now, the same profile picture shows up for the different services.  Any suggestions?   
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