Charged 3 times for the same lead.

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A “lead” contacted me in May.  I paid for the charge.  This person, then contacted me on thumbtack this summer twice and the last time was just today.  Every time he has contacted me on Thumbtack I’ve been charged for that lead.  I’ve asked for refunds before.... I’ve got some too!  But I also get the “we charge to get the customer in front of you...” line.  Well, you charged me 3 times for the same customer!!!!!!  Is this happening to anyone else?  I’m literally chompin at the bit for new leads.  I get a lead, and it’s this dude again.  🙄🙄🙄🙄. He STILL hasn’t booked a appointment with me.  


*Post edited by moderator on 08/31/2020 due to violation of Code of Conduct