Good job on the follow through! I could see your original post. I agree you should not be slighted by someone who did not hire you and who did not meet your (and you their) criteria. If TT is going to use the 5-star rating system to drive us to do our best to compete then they should back the professionals that pay them for their service to stand behind their policies-each and every time. You did the work and looked it up! It means everything to the small business owner who utilizes TT or any other lead-generating service because that is how we all get our business, particularly when we are starting up. So suffice it to say that when TT continually changes their format, costs and, dare I say, policies, they stand to lose a considerable amount of people. Establishing the forum is a testament to the pressure they must be experiencing in the customer support center. I know I have had such horrible experiences just WAITING for someone to talk to! And while I am on their policies, it's a good thing they put a statue on the time frame for refunds. Because as the policies reads now, they would owe me a lot of money! So good job for staying on top of your issue and making sure it gets corrected! One bad review from a crazy person working outside the established policies can ruin your entire business! isn't that why there are policies to begin with?!
