@Quentin the chat agent was correct in stating that Thumbtack will not edit, change, or delete reviews. What you read in the Community about comments being edited, removed, or merged will apply directly to comments that in the Community that violate our Community Guidelines. The recommendation that the chat agent gave is a great one. I'll also mention that answering those negative reviews in a positive and professional manner if you haven't already is a great way to show other customers the quality of customer service that you really can offer.
I'm sorry to hear that the charges to your secondary cards that were listed came as a surprise. However, a few different places on our website state that if the default card is unavailable then the rest that are listed are open to being attempted. See example HERE.
@Quentin @Lawnfatherjones seeing more contacts over the weekend would make sense since thats when most customers have the extra time to seek help with jobs. It's definitely understandable to feel some frustration when customers don't reply back, but it wouldn't be in anyones best interest or make any sense for Thumbtack to create false leads. Thumbtack can only be successful when real customers get their jobs done, and when pros are being hired to do so. We even have extensive systems in place to prevent and remove inauthentic leads. If you feel that you've been contacted or seen a job that was suspicious please use this page to report it: https://help.thumbtack.com/article/reporting-suspicious-activity.
You’ve found success with Thumbtack and that shows with your 25 hires, which is something to be proud of. We want you to continue seeing that success and are happy to help in any way that we can.
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