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LIVE customer service agent

Community Newcomer
Best Answer

How do you actually get to speak to someone from customer service at Thumbtack?  I have tried calling, texting and chat box.  I am frustrated and beyond concerned.  I should be able to speak with someone who is charging me money.

I have blocked my day and now received my 4th lead that I can not answer.  Yet I am being charged.  This is unacceptable.  There is no one to speak to about this.

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Re: LIVE customer service agent

Community Newcomer
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I requested a call from them a long time ago. I waited on hold for a hour, and nothing. Hope someone gets back to you.
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Re: LIVE customer service agent

Community Newcomer
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They don't care about the PRO...I have been trying to get a text back for weeks, so I gave up.

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Re: LIVE customer service agent

Community Regular
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Difficult And time consuming to say the least
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Re: LIVE customer service agent

Community Manager
Community Manager
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@O2TK @BZMT2020 @justinwhowes @Rpenterprises I'm sorry to hear about your experiences with our customer support team. As we work to keep our employees safe and follow governmental guidelines, we have limited staffing in our call centers. 
@O2TK have you gotten your issue resolved?

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