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Re: Service Pros - What Is Your Refund Policy?

Community Veteran
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Good to know. Thanks for your insights @TheLast10SF Have a good one!

Hankster 7/25/19

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Re: Service Pros - What Is Your Refund Policy?

TackMaster
TackMaster
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I have a contract that is signed before any services are completed. It is mainly for liability (I go into client's homes or provide consulting/advice at times) but the contract also outlines the guidelines for proper cancellation policies and also what happens if either party needs to reschedule in cases of emergency. I'm very open about all of it and my clients appreciate that for the most part.

In my case, I am providing a service that can easily be rescheduled (unlike specific party dates), but I do not give refunds for my services and my clients pay upfront for any hours booked with me. The contract has helped me a lot but of course, I treat all situations on a case-by-case basis.

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Re: Service Pros - What Is Your Refund Policy?

Active Community Member
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Unless its an absolute emergency, and you have absolutely no recourse but to cancel, you cannot cancel.

 

If you do must cancel, you must find them another D.J................Non negotaible

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Re: Service Pros - What Is Your Refund Policy?

Community Veteran
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@Hankster : based solely on the example provided when you started this topic, my policy is the same in all my contracts. Full refund of any deposit(s) paid within 10 business days.

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Re: Service Pros - What Is Your Refund Policy?

Community Manager
Community Manager
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@LZDNVG @Catering @ChefOfAllSeason thanks for sharing your tips! 

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Re: Service Pros - What Is Your Refund Policy?

Active Community Member
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In the six years that I have been involved with Thumbtack I have only refunded money twice. If a customer is going to ask for a refund, I will give it to them, no questions asked! I don't really have a refund policy. If a customer has prepaid for lessons and they have to cancel I generally give them credit for that lesson. The customer and I generally reach a mutual agreement. Sorry for the late reply! Been very busy!!!

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