Looking professional is key to your company’s growth, especially when you’re just starting out. But things that help your business look legitimate — reviews, customer testimonials, photos of completed projects — are collected over time. So how do you stand out when you’re starting out?
Create a professional website.
Here’s why: It’s been said that if you’re not online, you don’t exist. Not only do you miss out on customers searching online for businesses like yours, you risk losing potential clients because you appear less legitimate without an online presence. Think of your website as home-base for your business. Use it to educate people about your products or services, pricing, hours, and accomplishments. It’s also a tool for gathering customer data and email addresses for future marketing efforts.
Here’s how: Your website will often be your customers’ first point of contact with your business, so you want to make sure it’s well-designed, easy-to-use, and that every link/page works (that means no “coming soon” pages). Luckily, thanks to website platforms like WordPress, this is easy to achieve without a lot of time or financial investment.
Handle the legal stuff in advance.
Here’s why: If you want people to trust you enough to hire you, you’ve got to have the administrative aspects of your business buttoned up
Here’s how: That includes making sure you’re legally allowed to use your company name (and considering whether you should file for trademark protection), obtaining all of the proper licenses or permits, getting insurance, understanding all of the regulations surrounding your business, forming an LLC or corporation, and getting a Federal Tax ID number. You may need to hire an accountant or attorney to help you accomplish these tasks, but that’s money well spent if it means you’ll avoid problems down the road.
Invoice promptly and professionally.
Here’s why: Invoicing isn’t the most exciting part of the job, but it is certainly one of the most important. If you don’t send your clients a bill, you won’t get paid. Invoices are also a branding opportunity and sometimes your last chance to make an impression that can bring your client back for more business.
Here’s how: Ideally, you should generate invoices using billing or accounting software, which will look more professional than something created in Microsoft Word or Excel. Either way, be sure to include the invoice date, invoice number, a clear description of each charge, the total amount due and the due date, terms, and payment options. Don’t forget to say “thank you” at the bottom.
Ask for feedback.
Here’s why: Anyone just starting out in a new business has a few things to learn. Some of those things will be obvious to you. Some will be more obvious to your customers. By making it a point to ask the people who are interacting with your products or services what they like and what could use improvement, you’re not only getting valuable feedback, but you’re showing your customers that you are aware of the fact that your business model has room to adapt and grow.
Here’s how: It’s important to note that even if you get negative feedback, you should thank the person giving it to you. It shows a level of respect and gives you a chance to walk away and think about it without reacting. In addition, keep an eye out for any patterns to what your customers are saying, and be sure to ask questions. You never know, your customer may have a solution or suggestion you wouldn’t have thought of on your own.
Use social media.
Here’s why: Though keeping up with multiple social media accounts can be time consuming, it’s also one of the most inexpensive ways to market your business. And you don’t need to have social media accounts on every single platform.
Here’s how: Choose the platforms that make the most sense for your business. Not only is it relatively affordable to run targeted advertising on social media platforms, it’s also a chance for you to get to know your customers and boost your SEO.
How did you get started? Share your tips with new pros here.
Oh man. This post nails it on the head for new business owners!
When I first started out, I created a generic website that I thought would appeal the masses by copying what I saw from other companies in my area, but that didn't work. It wasn't until I sat down and thought about what I had wanted to see and what I had liked in a website that I got into the groove of creating a usable and aesthetically pleasing website.
The legal stuff was the biggest pain in my behind. I went through three different accountants before I finally found the right one, only to find out that each of the previous ones didn't fill out forms correctly or didn't understand what I was doing. I eneded up paying an extra 5K than I needed in late fees because I didn't select the right people!
My biggest invoicing lesson is to have a contract and to invoice before you begin working. It's such a hassle chasing down payments after the job is done and they are much less likely to prioritize your payment once they've received the product.
Thumbtack automatically sends out review requests to clients, which makes it super easy to get feedback. I've only gotten two negative reviews and they were for silly things, so I wouldn't take bad reviews too seriously if you're confident in your product.
Social Media feels like another job! I used to post crappy phone photos all the time on my Instagram, but then I realized that the only business accounts I follow are the ones that inspire me with great photography. So I've been taking my DSLR out with me to events and have even put on photo shoots with my friends and family so that I have a cleaner feed. I've also started a blog this year to boost my SEO and it's been quite successful! Venues and other vendors have even reached out to use my photos!
@PatriciaN I would imagine the legal stuff could cause a lot of bumps in the road, that's crazy that you had to go through three different accountants though. That's good that you finally found a great one! Thanks for sharing your experience 🙂
80 social media posts to different influential media heavy hitters per day using a different platform each day then repeat.