The Community is where the partnership between Thumbtack and pros comes to life, networking opportunities occur, and potential is unlocked on Thumbtack and beyond.
Let’s get down to business. The Community is great for a variety of purposes, and we want to be clear about what you can expect:
Education is the foundation of the Pro Community and we want to encourage all pros to ask and answer questions. For support-related needs, moderators will typically point you in the right direction to get assistance rather than directly resolving issues. We will always help when we can but we rely on the Help Center and Support teams to solve issues.
Our product changes dynamically, so we are happy to talk about Thumbtack’s current features. But, each Community interaction is only a snapshot in time and may no longer be accurate afterward. For definitive advice at a later date, head over to the Help Center.
There are thousands of pros in the Community who, like you, are experts in many areas and the best way for us to reach our potential on Thumbtack and beyond is to share with each other what has made you successful. It’s just good business.
We want to make sure you’re comfortable with the new layout of the Pro community and know where to go for the right topics and conversations. Here are the new forums we want to highlight and also where you can find them.
Moderation is an important aspect of ensuring the community runs smoothly. We understand that you may not agree with all of our decisions, but we are committed to being fair and transparent when we do need to take action.
The following guidelines apply to public posts and private messages. Moderators have full discretion to remove posts that don’t meet the spirit of these standards, and repeat offenders may be temporarily or permanently removed from the Community. Code of Conduct violations on the Community may impact your status as a Thumbtack pro.
If you see unacceptable behavior in the Community that moderators have not yet responded to, please point it out to a Moderator or Community Manager right away via a private message.