I believe using more than one mode of communication usually improves understanding and connection between a potential client and myself. When I am contacted through Thumbtack, I provide a response which includes my email and phone number and a link to schedule a phone consultation.
This allows the client to continue to communicate through TT or to call, email and set up a call where we can discuss their legal issue in more detail.
I follow up after our call with an email to provide a brief summary of what we discussed and how I can provide representation.
One client on Thumbtack asked to set up a face to face meeting because they were primarily Spanish speaking, and the size and fee for the representation would be substantial. We met at a local coffee shop to discuss their issue, and I believe the extra time and personal service made the difference to my clients because they hired me and I have been their attorney on that case and many more after that initial meeting.
I usually do all my meetings over the phone and through email because it eliminates the costs involved with having to travel or maintain a place to meet with client’s face to face. I can provide my services more efficiently because we communicate through telephone conversations, email, and sometimes text messages.
Everything hinges on their first reply back....
AND for all messages we put our Phone # as sometimes people just want to TALK to someone
All customers on Thumbtack have a way they like to work and so we are constantly adapting with every interaction. Circles back to customer service at the end of the day.
Tory & Amanda of Staged2Shine (www.Staged2Shine.com)