Communication is an excellent way to ease all the concerns of the client.
The clients want to know that you are on their page, and it is always great when you can add to their success!
Communication gives me exactly what I need to present to the couple! I deal with couples who live in rural areas, high class areas, middle class areas, and all of them have their own ways of speech, and different mannerisms. From our first conversation, I know how to deal with each couple on their level. taking their backgrounds into consideration and incorporating it into their wedding!
For the easy going, you must be nice and smooth... They enjoy levity during their service!
For the Country living folk, you must be folksy, using language that is easy to for them to get behind!
For the uptight, and those of high society fame, you must be critically on their side completely! Meaning, you have dotted every "I", crossed every "T", and even spruced up their event with things they didn't even think of. When dealing with the uptight, you know you have their confidence when they "let go" and let you run the event. Once they do that, you truly have made them comfortable!
1 Corinthians 9:22 says, "...I have become all things to all people that I might by all means save some." As a pastor, you must be relatable to all people... It's their day, and your responsibility is to make it the best day of their lives!
It is extremely nice when you ease their qualms, calm their fears, and perform in such a way, that all of the spectators and members of the party come up and give you high marks for what went on that day! Here's an example: I have come across people whom I have never met, and they tell me, "I was at Kim's wedding, and you were FABULOUS! My friends and I were talking about 3 things at that wedding: What type of gown Kim wore, how the food was, and YOU!"
I always let those who hire me know that I am their servant, and they are the boss! Once those words come out of my mouth, it is as though a great weight has lifted off their shoulders! In your communication with your clients, you will find to a person, that they would much rather focus on other things for their special day. They are very happy to turn over the responsibility of their wedding to me the officiant! On the phone, in person, during rehearsals, I let them know "I've got it from here!" It is at that point that they must turn everything over to me and watch me work! Here is another example: I recently did a wedding 3 weeks ago, where I told the bride and groom during our conversation days before the wedding, "I don't ever do this... but I am going to give you a small look at what I will do during your wedding" Once they heard my words, the bride to be was bawling like a baby! Even the groom was seriously moved! Naturally, they left me a 5 Star review!
I always let the couple being married know that this is the bride's day... Everything is about her! I tell them with a smile, that the groom is nobody! All he has to do is show up and stand by me! Those words alone take the pressure off the groom! After having someone who isn't with either family let the bride know that she is the star, is very encouraging to her. She then knows Dr. Moten has her best interest at heart! I customize each set of wedding vows to that particular couple, so no two weddings are exactly the same.
I must tell you this: It is essential that during weddings, the officiant is in charge. Let me repeat that... YOU ARE IN CHARGE!!! One more example: I was performing a wedding in front of a large group of people. As I asked for the rings, the Best Man dropped them. I'd like to add that as a pastor for 37 years, I know when the people are excited to be at a wedding, and when people are just spectators, waiting to report everything that went on at a wedding. When they hit the floor, the people started gossiping and talking bad about the wedding... I immediately silenced the crowd, and started praying out loud... binding every foul and hindering spirit, spirits of bad luck that wanted to cause division and break up the marriage between the bride and groom, and that Jesus would protect them and their marriage (I am an Apostolic Pentecostal Holiness Pastor}. The bride and groom were so pleased and thankful that I took control of that situation, they gave me a $300 tip!
When your service is the least amount of cost to the wedding party, yet you give them the absolute most memorable time of their lives, you have truly done your job as the officiant! You will be part of their memories forever... Being a warm, communicative, helpful pastor ensures that. Don't just show up to get paid... Show up to take part in making that day the happiest day of their lives!
Dr. David P. Moten
I communicate daily with clients/patients in all forms. I use text or messaging app, phone, video conference, in person, and email. It may sound obvious but the best way, I find, to see what works for them is to offer the options and see which suits them best. Each patient/client is different with varying amounts of time. For instance, I have a patient in DC whom said she had no time to submit food and symptom diaries so I suggested she take images and tell me how she was feeling at that time via WhatsApp. Works get! I am in constant contact with her several times a day and she loves the support.
I find that most of my potential clients like to use the Thumbtack messaging for the initial contact with me. Usually they have a question about what I can do for them. I do personal training. I sometimes get inquiries along the lines of "will you work with me... I have limitations?". I answer them on Thumbtack. I think using the Thumbtack messaging makes them feel comfortable: they have reached out but they aren't sure yet if I am a good match for them. I try to make the next messages with them as personal as I can. One potential client this summer was the mom of a teenage girl. She sent me a message asking if I could help her daughter get ready for the fall sports season. I said that I was very experienced working with teens. Then she said that her daughter had a medical issue that needed to be worked around. We exchanged a few back and forth messages as we got to know each other, me letting her know what other kinds of clients I had worked with, she telling me about her daughter. In one message, she mentioned that her daughter was self-conscience about her height. I told her that I was tall, too, and completely understood. That signed the deal! So I'd say that the way I adapt my communication is to start first with general desciptions of what I have done for clients, then when I hear back from a client, I try to decipher what kind of person they are and personallize my next messages as much as I can.
Thank you to everyone who participated in our contest! Winners will be announced later this week, so stay tuned!