@Natalie if a customer's first and only response is "I'm not interested", "it's not for me", or "I'm going a different route" you shouldn't be getting charged. If this isn't the case, I want to look into your account and get you taken care of. Go ahead and send me a PM with your account email address and the names of the customers and I'll take a look.
Yes, Thumbtack has been very good about that. I can attest to that being a strength. Even when I got angry and blasted away at the thing out of frustration, they stayed calm and treated me with respect. Most of the time when I complained of being inaccurately charged, it was reversed. Every system has glitches. We get that. Still, the price is too high for quotes that are not highly qualified leads...mostly tire-kickers who don'treally even know what they want.
That is very true JanDHN - I tried it as a customer as well to get electrician and painters, and I was overwhelmed on the customer end. I decided not to choose until I am completely ready.
On the Pro-Side - I am with the overwhelming majority on the board.
It makes no sense to spend time sending quotes. There are 15 to 20 other pros - quotes are not as customized,
and business of course is not what it used to be.
I can't imagine who the advisors are for this step. I can't imagine this strategy can last very long.
I imagine there will be a video coming out soon with a reversal to the former way of doing things.
Look into mine as well . I was charged for someone telling me they we not interested last week !! Guess what your customer service department texted me when I asked about a refund and their respons was simply we put customer and pro together it’s your responsibility to get the job . Go back and review it and give me my money back !!