This feels like an understatement, but 2018 has been a crazy year. I’m so grateful that you’ve stuck with us through it all. We’ve made a lot of changes with the goal of getting you more and more happy customers, but the process to get there has been rough.
There are some parts of Thumbtack that I think we can all be thankful for:
Thanks for all you do and Happy Thanksgiving,
CEO & Co-Founder, Thumbtack
From my perspective, it seems that the changes will increase profits a lot - for Thumbtack. For me, not so much.
If I’m not one of the first to bid, I don’t bother. I’ll see a request that’s less than a half hour old and the client has already contacted 5 photographers. At best, that’s 4 photographers who will never see a dime from the project, but still get to pay Thumbtack for the privilege of not working.
And good luck seeing that bid if you don't have auto-quote turned on. I got burned by so many quick-reply messages costing hundreds that I just can't take the chance. Even if things are improved and they are fixing that issue, the auto-quote forces me to provide pricing for 2 hrs, 3 hrs, etc for wedding photography and my minimum booking is much more than that. So what am I to do, just put my six hour booking price under every smaller booking? This would be ok if I could include a custom message explaining the minimum booking, but the auto-quotes are completely generic and they'll only see that I want thousands for their request for two hours or what have you. I just don't see how to make it work.
Instant quote would be 1000x better if we could just set up template replies instead of them only seeing a dollar amount.
I'm seeing fewer customers since the change. Not hard to understand why:
Marketers assume that the more choices they offer, the more likely customers will be able to find just the right thing. They assume, for instance, that offering 50 styles of jeans instead of two increases the chances that shoppers will find a pair they really like. Nevertheless, research now shows that there can be too much choice; when there is, consumers are less likely to buy anything at all, and if they do buy, they are less satisfied with their selection. Harvard Business Review
I am thankful for God, my family, my friends, prior and new customers and for a very successful DJ Business. But what I'm not thankful is this new Promote. I've voiced my opinions, thoughts, concerns and even gave my suggestions how to improve it to many reps via this Forum, Private Message, Email and via Phone. One suggestion that I keep voicing over and over again, If a customer reaches out even with a generic reply, Pros shouldn't be charged until after we decide to see quote/customer profile and then charge us if we decide to reply to a customer. After all, we know our business better than anyone.
As @gradyr1953 said, if I'm not the first one to bid, then I'm not bidding at all. If I leave Promote on, I don't see the cost of the leads, customer profile. I need to see both before making a decision to reply to even a generic reply.
More information about the job required from the customer and weather a pro is hired or not because i am paying for a lead that is already done or lack information that makes it essential to contact the client for more information and thus paying for uncertain job or a job undoable