Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
3Vanessavr5
Community Newcomer

Re: Here’s what I’m thankful for.

Where do I send your private message?

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DeborahBrooks
Community Regular

Re: Here’s what I’m thankful for.

deborah@thepainterofbeauty.com

 

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Moderator Meckell
Moderator

Re: Here’s what I’m thankful for.

@3Vanessavr5 Go to my profile here and select direct message.

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Goodtimesrva
Community Regular

Re: Here’s what I’m thankful for.

Hey @3Vanessavr5... Here’s Thumbtack’s phone number. You have to call them directly to remotely get anything done.

(800) 343-1710
DJStevie
Community Expert

Re: Here’s what I’m thankful for.

@Goodtimesrva

True, calling by phone may be the way to go, as the reps rarely answer private messages, but when they do, they answer every question, or give replies such as, "not in our refund policy" or "we heard your feedback and passing it on"

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GMC
Community Regular

Re: Here’s what I’m thankful for.

When you have an issue with a bid that was not categorized correctly and you paid as a Lead.

Contact TT directly, don't send email use the chat with a live repersentative.

I use it a lot.

thanks

 

Gary

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artieaj
Community Newcomer

Re: Here’s what I’m thankful for.

;I am a pro for thumtack... I think something is very wrong.. You take $10. Or so to contact client.. day later 3 contractors contacted client YOU MADE $30. and client still on looking for a contractor!! DOSENT SEEM FAIR...
Moderator Meckell
Moderator

Re: Here’s what I’m thankful for.

Hi there @artieaj, thank you so much for reaching out! Pricing is something we're constantly working on and re-evaluating. We had an entire Q&A regarding pricing which you can see here.  Your feedback is always appreciated, so please know that we're listening! If you have any further questions or concerns, feel free to send me a private message at any time. 

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GetithomeLLC
Community Regular

Re: Here’s what I’m thankful for.

Thankful for the people I’ve met on Thumbtack this year. So thanks for that!! The one and most important thing Thumbtack doesn’t seem to get - is that the pro’s are its customer and happy customers mean more business for Thumbtack. More business = More Money. In all the years I’ve been a pro there are a very large percentage of unhappy pro’s. Recognize who’s ultimately keeping your doors open. Homeowners/shoppers/customers can look on google and use the better business bureau to find good professionals so what’s the benefit of using Thumbtack?
DeborahBrooks
Community Regular

Re: I have lost money last year, with all your changes. I am practically out of business.

Marco,

I've known you since you started Thumbtack with Heather.  I was the first interior designer with Thumbtack.

The past year I have lost business, leads are way too expensive and you have cut out much of my business in Remodelling by your insame requirement for a General Contractor License.  There are many contractors in California who do not have a General license and they do beautiful work, on time for a good price.  My contractor that I use is the finest and I've been in this business a long time.

Where does Thumbtack who is supposed to be working for me, get off telling me I can't do Remodelling and takes the leads anymore?

It is the client's responsibility to decide who they use based on their criteria not yours.

I've been doing remodels in tandem with my contractor for a long time, but you have practically killed my business and I am literally broke and more qualified than most designers you represent.

You have taken on too many design pros and changed an exorbitant amount if a client should evean ask us a question.

I am more than disappointed and have stated my views and complaints to people on the phone there that have no clout, no understanding of what my business is about, much less the entrepreneurial business world.

I would like to hear back from you personally.  I can be reached at 949-285-1577 CA time.

Deborah Brooks

Interior Designer