True, calling by phone may be the way to go, as the reps rarely answer private messages, but when they do, they answer every question, or give replies such as, "not in our refund policy" or "we heard your feedback and passing it on"
When you have an issue with a bid that was not categorized correctly and you paid as a Lead.
Contact TT directly, don't send email use the chat with a live repersentative.
I use it a lot.
Hi there @artieaj, thank you so much for reaching out! Pricing is something we're constantly working on and re-evaluating. We had an entire Q&A regarding pricing which you can see here. Your feedback is always appreciated, so please know that we're listening! If you have any further questions or concerns, feel free to send me a private message at any time.
I've known you since you started Thumbtack with Heather. I was the first interior designer with Thumbtack.
The past year I have lost business, leads are way too expensive and you have cut out much of my business in Remodelling by your insame requirement for a General Contractor License. There are many contractors in California who do not have a General license and they do beautiful work, on time for a good price. My contractor that I use is the finest and I've been in this business a long time.
Where does Thumbtack who is supposed to be working for me, get off telling me I can't do Remodelling and takes the leads anymore?
It is the client's responsibility to decide who they use based on their criteria not yours.
I've been doing remodels in tandem with my contractor for a long time, but you have practically killed my business and I am literally broke and more qualified than most designers you represent.
You have taken on too many design pros and changed an exorbitant amount if a client should evean ask us a question.
I am more than disappointed and have stated my views and complaints to people on the phone there that have no clout, no understanding of what my business is about, much less the entrepreneurial business world.
I would like to hear back from you personally. I can be reached at 949-285-1577 CA time.