Thank you Drew, and welcome aboard; this is most informative and interesting. As you are a medium for communicating new product features to us we await with great eagerness your next update. It is understandable that any change implemantation resides outside your authority. One still wonders who does have that responsibility and what they may have planned next. Indeed I would be surprised (as you say) on how much our feedback is "considered, discussed and relayed to the appropriate parties".
You want to improve the community? How about getting people to put honest information on your websites regarding various professions? The old information was horrible, and the new update is worse for roof cleaning. I e-mailed TT 1-2 times a year including technical bulletins and the information I sent was ignored, and the information posted is in direct conflict with the roof cleaning technical documents. Considering I sent this info a minimum of 8 times, I have to believe TT doesn't do any research into providing accurate information. so the tools you're providing customers is very misleading. By FAR the bulk of roofs in the US are asphalt shingles, and I have a document from GAF, a major asphalt shingle manufacturer stating they have seen granule loss with as little as 150 PSI, yet your site says to be wary of people using over 3,000 PSI. That tells me TT would rather customers also bid on people pressure washing roofs so TT gets more money from leads than to protect customers from harmful practices. Roof cleaning legally requires 2 people on site while anybody is working on an elevated surface (OSHA calls the second person a safety officer), but yet you say the average cost of roof cleaning is $350. If you think this is a real average, TT is using numbers from people who are cutting corners legally which is skewing the true cost. So if I'm spending $75 minimum on products to clean, about 1/3 of the job total on taxes, thats about $200, leaving $150 to pay myself and my helper for what is usually a 4 hour job minimum, not taking out for things like paying for leads on TT, putting gas in the truck, paying for a website, paying for e-mail, oh, and actually being profitable enough to be able to live. TT says on the roof cleaning page - "Some roof cleaning companies offer discounts if customers get on a regular cleaning schedule, such as once or twice a year." When I clean a roof using the methods in the roof cleaning technical bulletins, even not using my professional surfactants, 90% of the jobs I do will remain spot free for about 4 years minimum. If someone needs to have their roof cleaned even once a year, the person that cleaned the roof did the job horribly wrong. Your information is a total joke.