Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?

Re: Introducing the new Pro Community manager!

Thank you Drew, and welcome aboard; this is most informative and interesting. As you are a medium for communicating new product features to us we await with great eagerness your next update. It is understandable that any change implemantation resides outside your authority. One still wonders who does have that responsibility and what they may have planned next. Indeed I would be surprised (as you say) on how much our feedback is "considered, discussed and relayed to the appropriate parties". 

Liviacandys
Level 2

Re: Introducing the new Pro Community manager!

happy to somehow be part of this successful company. I started not long ago and already have excellent customer reviews. Well, I would like to suggest something in our favor, as we have had huge losses which results in a great barrier to greater investments in this application. For customers it is very important to quote without spending, but we end up paying the bill. I believe it would be fairer to be charged only to the person to whom the customer closed the deal. It should be mandatory at some point for the client to validate with whom he closed the deal. so that all those who received only a hello were not actually charged. I stopped promoting myself because limiting proposal submissions was also a factor that discouraged me. so my suggestion is to charge the one who actually won the job ... thanks!
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Troy
Level 6

Re: Introducing the new Pro Community manager!

You want to improve the community?  How about getting people to put honest information on your websites regarding various professions?  The old information was horrible, and the new update is worse for roof cleaning.  I e-mailed TT 1-2 times a year including technical bulletins and the information I sent was ignored, and the information posted is in direct conflict with the roof cleaning technical documents.  Considering I sent this info a minimum of 8 times, I have to believe TT doesn't do any research into providing accurate information. so the tools you're providing customers is very misleading.  By FAR the bulk of roofs in the US are asphalt shingles, and I have a document from GAF, a major asphalt shingle manufacturer stating they have seen granule loss with as little as 150 PSI, yet your site says to be wary of people using over 3,000 PSI.  That tells me TT would rather customers also bid on people pressure washing roofs so TT gets more money from leads than to protect customers from harmful practices.  Roof cleaning legally requires 2 people on site while anybody is working on an elevated surface (OSHA calls the second person a safety officer), but yet you say the average cost of roof cleaning is $350.  If you think this is a real average, TT is using numbers from people who are cutting corners legally which is skewing the true cost.  So if I'm spending $75 minimum on products to clean, about 1/3 of the job total on taxes, thats about $200, leaving $150 to pay myself and my helper for what is usually a 4 hour job minimum, not taking out for things like paying for leads on TT, putting gas in the truck, paying for a website, paying for e-mail, oh, and actually being profitable enough to be able to live.  TT says on the roof cleaning page - "Some roof cleaning companies offer discounts if customers get on a regular cleaning schedule, such as once or twice a year."  When I clean a roof using the methods in the roof cleaning technical bulletins, even not using my professional surfactants, 90% of the jobs I do will remain spot free for about 4 years minimum.  If someone needs to have their roof cleaned even once a year, the person that cleaned the roof did the job horribly wrong.  Your information is a total joke.

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Torbenson
Level 2

Re: Introducing the new Pro Community manager!

Thanks for top pro I think I’ve gotten it last few years ..unfortunately I’m not using thumbtack til I get resolution on credits .. there was a mistake a few months ago and never got resolved so I stopped using the site.. it was overva 75 lead ... you guys are giving up 1000+++ month to keep that 75.00 fee... doesn’t make sense to me.. but I honestly can’t use this when there’s no resolution s or compromise made.. I have tons of work and typically just used thumbtack to find different jobs for variety.. I’m ok eithver way.. justvthiught id give one last effort to try to get this resolved.. and move past the $75 lead costs. It’s way too much for ppl that are shopping for cheapest price .. can’t justify spending 75 like that...anyway if anyone want s to figure out a resolution or talk abt why I don’t take thumbtack work anymore let me know
Masterpiece Mechanical LLC. Bob Torbenson (763-482-1232)
Highlighted
Moderator Meckell
Moderator

Re: Introducing the new Pro Community manager!

Hey there @Torbenson. I recently sent you a private message about this. Please check that out and feel free to respond there with any further questions regarding your situation. 

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