With the new Pro Community just a few weeks away (middle of March), we want to take the time to preview what you can expect from version 2.0. We will be posting more in the coming days so stay tuned for more information.
1. A new vision:
The new Thumbtack Pro Community is designed to support you as business owners, create networking opportunities among pros, and keep you up-to-date on the latest from Thumbtack. Extraordinary doesn't happen alone and we want to help you achieve more on Thumbtack and beyond.
2. New discussion and learning categories:
For new pros, Using Thumbtack, Small business talk, Pro lounge will be replaced by:
Learn - For news, updates and questions beyond the Help Center.
Grow - Share your business experience and advice, and hear from other pros.
Connect - Get to know other pros in your area and your industry.
Share Ideas - Input from pros makes us better. (More here.)
More to come on the specific discussion boards we will be introducing.
3. Pro-to-pro conversations:
We want to encourage more dialogue among pros. The community is made up of experts with many skill sets and we want to tap into all of the tips, tricks, and advice you have to share for the benefit of others still trying to figure it out. Moderators will always be here to help, but we will not always jump into conversations right away if we think the community is positioned to crowdsource the answer to a question.
4. Transparent moderating practices:
From now on, all edits will be noted directly on posts and include the date and the reason it was made. Most times edits will be for title clarity and searchability because we want conversations to be easily accessible and able to be surfaced.
More to come on this soon.
5. Assistance and resolutions:
We are creating resources for questions we see often, and also where you can access self-serve assistance. For ongoing, definitive assistance, the Help Center is where you can learn about our most up-to-date product experience. Our product is constantly evolving and improving, so we are excited to talk about Thumbtack’s features in the community but each community interaction is only a snapshot in time and reflects the state of the product at that moment.
We’d love to hear your thoughts and reactions to what’s coming… What are you excited about?