Leads that don't respond but I get charged

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Hi, I'm a top pro in #Plano, Im spending $300/week for leads that don't respond, very unhappy with #Thumbtack, Iv'e been with Thumbtack for 6 years, top pro, 170 5 star reviews, this is the time Thumbtack needs to show loyalty to loyal professionals, every lead I respond to shows 'read", but no response and I get charged, very unfair, is anyone else facing the same problems?