Your Stats For This Week:
Views:768 ⬇️ 76 vs 1 week ago
Leads:13 ⬆️ 1 vs 1 week ago
Cost:$99⬆️ $10 vs 1 week ago
I wish I could show the chart that shows how sharply the decline in views and business has been over the last four months as indicated by the Insights Page TT provides me. It says I have gotten 683 listing views and 85 profile views.
Service 1 had 501 views and 10 leads
Service 2 had 196 views and 3 leads
Then at the bottom it says I got 51 additional views. Unsure of what they are referring to. I spent $99/week. I’m not even sure how many of those I could have pursued because nothing shows up in my Inbox or Jobs. Guess how many times I got hired? Maybe 1. Guess how many customers changed their mind and said “oh no thanks, we will just use a provider on our insurance instead.” after wasting hours asking me questions that are clearly on my profile. Two others responded via the ‘auto response’-Are you available on my date? And still no response from those-as there never is. So I paid $20 more than I charge for one potential client this week. Your insights are telling me TT’s new pricing platform isn’t working for me. All the discussions here are saying the same. The chart I wish I could post here, is glaringly obvious. I stood up for you TT last week, but the numbers don’t lie. It’s not about me chasing leads anymore. It’s about not being provided with a service adequately for a fair price. I can’t see the 768 views. I can’t compete for 13 leads when I can’t see them in a timely fashion or find them in my inbox or jobs pages. I can’t keep getting charged more for less. Less views, ONE lead and ten more dollars spent than last week. Average that to $100/for 4 potential clients? The cost now outweighs the potential. I beg you to fix this TT. Fast.
@Notinsured it's tough to see that you've been experiencing this decline. Many pros experience lower lead numbers around this time of year. It’s something that we hear reports of every year starting around early to mid-November. Is it possible or typical for your category that this could be happening as well?
I wanted to ask if you could explain more about the trouble you mentioned in seeing leads in your inbox? I checked and it looks like the leads you've gotten in your inbox have all been responded to and that your response time/rate is better than the average pro in your market. Great job on keeping up with those responses!
In your inbox, it looks like you had two confirmed appointments based on your messages and even a repeat customer from before. This would mean that you had 3 hires this week alone and seeing a fairly decent profit compared to what you've spent for the week, which is awesome!
We want you to continue seeing success with Thumbtack and we’re here to help in any way that we can. Let me know if you have any further questions or thoughts!
@Notinsured thank you for your detailed response and providing additional context for me to understand. I sincerely hope that things turn around for you through Thumbtack soon. As for your ideas and suggestions you can share them with anyone that works at Thumbtack including myself or anyone you may speak to through our Support Channels. We also have a way for you to share your ideas on your own through this page here. Happy New Year to you as well!