Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
PhoenixPhotog
Active Community Member

Categories/sub-categories

I'm a photogrpaher that does events and family portraits.

The only category that covers that is 'Weddings and Events'.

I do NOT do weddings, and never will.

But I keep getting leads asking for just that, or checking the 'other' box and then writing 'wedding'' in the description.

Weddings should be a separate sub-category, all by itself.

It should be easy enough to parse the description box and suggest a different category/sub that more closely matches that text.

And from other Pro's, I read that similar issues exist in many categories.

 

I've made this 'suggestion' numerous times to 'support', but it doesn't seem to have gained any traction.

 

 

1 responses
Moderator Kameron
Moderator

Re: Categories/sub-categories

@PhoenixPhotog thanks for sharing your feedback on this with our support teams. We definitely don't want pros getting charged for leads that they don't do. If you've set your targeting preferences to exclude weddings and the customer has put that in the job you should see much fewer of them with the option to accept or decline if they ever do come your way. If they use "other" and it later on becomes clear that it is a wedding then be sure to request a refund through your Payments section. 

0 Kudos