I think there is a possible solution to the difficulty that we are all having regarding the menu item "Check Availabilty" option. This could be changed to "Contact Profession al" or "Contact Vendor" I feel that the ghost problem would disappear. When you asked the customer to check availability, you're simply giving him a way of fishing without contacting the potential professional. This is wrong! I'm wondering how many professionals feel the same way?
I expressed my concerns to both cofounders via email, and of course, I got no reply, no follow-up, or no go to hell note. I think it's time for we professionals, in the absence of any activity by the forum moderators, that we should contact both cofounders via email and let them know of our discontent.
I think we all have benefited from thumbtack in the past. Recent changes have caused us undue concern, causing some of us to leave the company even when we don't want to. I think that appropriate responses from both cofounders would go a long way to alleviating our concerns . For me, personally, thumbtack is treated me fairly and with great support. But, as I read through the comments on the forum, I can see that many professionals are very upset! Why can't we enlist the cofounders of the moderators to at least answer our questions.
Denny Weigand 925-336-7994
I just finished chatting with Lawrence who suggested a phenomenal solution to make the promote system work better and more efficiently for us as professionals. Very interesting!
@Lar spent a good hour of his time assisting me, as well! His ability to identify the current issues with the system, articulate them, then offer up some solutions is greatly appreciated by this TopPro!! Thank you again, Laurence, for your ideas and generosity!!!
@Digitalwhims thanks for sharing this idea around changing the "Check availability" button. Since there's already a button to message/contact pros available, do you have any other alternative input as to how you'd like to see the "Check Availability" work? I'd be happy to document and pass on any additional suggestions on this that you may have.
If you have feedback or questions about your account the best way to handle that would be through our various support channels and here in the Community. As with any other large company, CEO's and co-founders can be very busy throughout their day and likely won't have time to read and reply to the various number of emails that are sent to them. Of course, to keep in touch they'll jump in on calls, emails, and Community Q&As here and there when they can. In fact, I'd be sure to check out our recent Community Q&A thread and Q&A video with Marco from just last month.