@Kameron I know this is a repeat of my prior suggestion, but we deserve at least one sentence from the Job Poster so that we know their brain is engaged, and not just their thumb.
And why was I charged full price on this? I am using Promote.
@Kameron "Exactly what happened" was I got charges full price. What more would you want to know. In all the promotional material about using Promote, there is no mention that there are any loophole which would make the Pro, any Pro be charged Full Price. None. If there are loopholes, show us where TT has published that loophole. This is not about "what exactly happened." This is about the policy that make it possible to ever charge me full price when I am using promote.
@HansenJC It's always helpful to have the customers name on the contact and all the other information associated with it so that no assumptions are made. Is the contact your referring to for a Theresa? If so then it appears that you've already contacted support about the situation and that they were able to explain things to you there. To reiterate, the contact was a partial match and not fully aligned with your preferences. When these come through at full price you'll have the option to accept or decline the lead. In our Help Center there's an article that may be helpful about when you pay HERE. Also, be sure to check out the more in-depth interactive course option at the bottom, and the course titled "Know what you pay for" specifically.
Why not just make it simple. Like this. If we Promote, we are charge 20% less. Always. See how simple that is? And the side effect of using Promote is that we never get notified of the ones in out Job tab. We must kep the Job Tab open at all hours of the day and night to know when there are jobs that we were not "Chosen" for. You know... when the "Job Poster Picked You"?
Why would a potential customer send me a message asking my availability if they have already seen my profile? Should this NOT be an option for them? When I see that message, it seems obvious that consumer never bothered to look at my profile where my availability is clearly stated. That being the case, why then is this charged to us or even allowed?
Here is the text from o what's a lead?"
A customer who reaches out to you for the first time. Customers have the option to:
Please clarify this.
@ChefOfAllSeason although a customer has seen your profile, often times they ask for your availability as a way to see which day you'd prefer to start working on their project. If you have multiple days and times available, they want to know which one works best for you.
The customer NEVER responds after I answer their message about availability. Ghost. NEVER responds to a follow up. Ghost. This one should not be an option. Why not remove the one click queries and set it so the potential customer has to actually say something in their own words?