@NabilAmara I'm sorry for your frustration. I am a long time Thumbtack pro myself and I also get frustrated when I don't hear back from customers after initial contact. And as a fellow business owner, I understand how valuable and scarce your time is.
It's amazing that you were contacted by 12 potential customers - were able to send a follow up message to each of those? They may not have turned in to a hire yet - but they may still be contemplating the job - may revisit it in the future - and now they have access to your profile and info. I always send a follow up one week later just to put myself back on the customer's mind - maybe you can try that?
I hope this helps! If you have any further questions, or would like me to look in to your profile for you to see if I can help, please feel free to direct message me.
Best of luck!
I feel the exact same way. Weget charged as soon as they contact us ask us questions or advice, then I never here from them again. I figure, I'll contact them on Thumbtack. And never get a reply but am still charged. NOT FAIR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thumbtack has totally gone off the rails. When they switched to the "Promote Your Business"...........I instantly knew I was in trouble. I blew through $800 on dead leads. I mean D E A D.......I became a PRO, over 50+ reviews, 4.7 rating and worked up to 7+ employees.
Thumbtack was a GREAT source of leads. With me what happened is simple. They STRIPPED MY ABILITY to pre-screen the leads. They SWEAR that we get 20% off leads.......but the prices that are charging ARE NOT sustainable.
I have 3 friends, all PROs on TT. We have all PAUSED. I am not buying leads. TT can not be able to get our $$$$$ and not deliver REAL customers. TT can not allow to get my $$$$$ without giving me a chance to pre-screeen the customers.
Not sure what TT was thinking. Please "google" and spend time researching TT in recent months. They are running off the very PROs that built there business. I do not beleive for a second that contractors are having great success with new changes. I never EVER spent $800 and did not sell a single job.
What is sad and who I FEEL VERY SAD for is all the new conctractors what are going to sign up (keep in mind ZERO reviews) and they are all going to spend $$$$ and get creamed, but $$$$$ will certainly take the $$$$$.
Thumbtack, why are you doing this to your loyal PROs that are begging and pleading with you to stop the madness and treat us FAIRLY? Do you think this is sustainable. I can personally account for a total of 5 PROs you lost.....that is REVENUE you have lost.
I feel your pain... what I've found is there is no recourse or way of recovering funds from b.s. leads.
Several times (and it's seems a little ironic) I have received and been charged for leads contacting me asking "when is a good time to call you"... I respond with "right now is perfect, or at your earliest convenience.", then I never hear from them again... but still pay $30. =/-
I agreee. I have been geting this far to often. If the consumer wants prcing they need google. I have tryed to get moneys back for bad lesd with no answer but when its in tt favor they respond with minuets. I think they are leaning more twards the whay home advisor makes ther money off of the pros