On the issue of Instant Match telling clients my hourly is really a total price.
Out of respect for @Meckell I won't copy our whole exchange, but I think this much is appropriate (below, my words only):
The Instant Match interface shows me:
"Enter your base price"
... I suppose "base price" could mean an hourly among other things.
And yet the prospective client is shown the amount as a total price (excluding labor), not a base price!
This could even be fixed just by changing the wording that the client sees to exclude the word "total," to read "base price" or something similar, or perhaps to read "confirm rates with professional" or similar.
Also please note there is no way I can adjust the price to indicate that I charge by the hour.
Or is Instant Match only good for flat fee services? If that's the case, shouldn't Thumbtack have told me that when I put the question to you three weeks ago?
I'm a handyman in CT and I've tried to set up Instant Match, but it only lets me put in a rate that charges by the hour. That would be great, except that I don't charge by the hour. Most of my jobs are quoted as "needing more info". Is there a way that this can be done?
Also, it sends an automated message to prospective clients. Is there a way to personalize this message?
Hi, @JJLouis thanks for reaching out. For the Handyman category on Instant Match, there isn't the option for "needs more info." I submitted this feedback to our Product Team as it would be beneficial for you and your business.
When a quote is sent on Instant Match, the customer receives your pricing, what's included and your profile. A good way to send them a personalized message is by following up with them and sending it then. If you have any other questions about Instant Match, feel free to check out our Pro Center: https://www.thumbtack.com/pro-center/instant-match/. You can always reach out to me too, I'm happy to help.
Hi, @Robion all you need to do is go to your services, click on your service that Instant Match is on, and select "pause." If you have multiple services on Instant Match, you'll need to make sure you pause each one individually. Let me know if you have any questions!
We want Instant Match to work for everyone and would love to hear your feedback on why it's not working for you. Submit your feedback here and we'll send it to our Product Team.
Our Instant Match problems are opposite.
We both provide services.
You don't charge by the hour, but Thumbtack restricts you to quoting an hourly rate.
I do charge by the hour, but I'm only able to enter a price which Thumbtack shows to clients as total price.
It seems pretty clear that Thumbtack can fix this, for both of us.
How do you use Instant Match if it doesn't allow you to set a price - or worse - use your Quote Templates? For example, try it out on Property Management.
It will send out blank quotes or generic,automated "we have availability but need more information" notes to the propsect. If someone responds with a "tell me more" generic auto-response, the pro has to pay for the contact. Not a good practice unless you don't mind "spray and pray" lead generation...
How is it possible to do a follow up after an Instant Match Quote has been sent by TT and still make that message feel more personal than what was sent by the BidBot? My effort is to stand out from the crowd. I can be personal but the BidBot is a hard act to follow. I want to sound sincere. I want to hear from the customer. To follow the rules, I am not supposed to send a message saying call me by phone. But, the TT rules and the BidBot sure seem like they are decidely off-puting to the customers. What are the stats regarding the customers contacting any Pro?