Hi pro community!
We’re conducting some research on what’s working and what could be better about managing your services on Thumbtack. We’d love to hear your perspective.
When we talk about managing your services, we mean anything related to service details, your travel preferences, availability, job preferences, your budget on Thumbtack, or your pricing that’s shown to customers.
Some guiding questions to get you started:
Thinking about how you manage your services currently:
Thinking about the future:
Your feedback is invaluable as we learn more about how we can make Thumbtack work better for you.
Cordelia, Pro Experience Researcher
@CordeliaH , thanks for your question. For me, one of the biggest issues on the services page (the section where you indicate pricing) is that I'm forced to list my pricing as an hourly rate (I do not charge hourly for new clients). My services are package-based and I feel that this inaccurate pricing contributes to the extremely few leads I'm receiving (so far this year, I'm averaging at only ONE lead per month - I've only had five leads for 2019 total). It's extremely frustrating to be forced into this pricing structure because it's not a reflection of how I actually charge and prospects are heavily weighing pricing as they glance at their search results.
The fact that I'm unable to "manage MY services" isn't helpful at all. And it's also extremely unfair to Pros like me. Please have your product managers offer Pros the flexibility on pricing to be hourly OR package-based, OR N/A (need more info) like it used to be. I don't understand why this was changed - again, it's so frustrating.
Thanks again for soliciting for our feedback - it's much appreciated. Also, I would be so elated if this feedback was implemented.
Thank you for posting this.
I have to agree with @RCPS that we are forced to incorporate hourly prices. In my business, I offer packages, which is a flat fee for my DJ services, not per hour. How does one incorporate those prices into hourly rates? Packages are what distintguishes me from other DJ's in my area. I give incentives for certain packages( spotlighted names, special lighting, etc), so why does Thumbtack want hourly rates? Not every business works hourly.
Certain DJ questions were removed recently. I, along with other Pros, voiced concerns in a thread about a month ago. Why are more tools that helped the Pros being removed? Seems that Thumbtack isn't geared to helping Pros anymore, but in my opinion, it is hurting Pros. Please prove to me that I'm wrong in my assessment.
With the services, please incorporate all settings to reflect in Jobs Tab as well(local leads, travel distance, etc) If we are Promoting, then services should work for both Promote and Jobs Tab. I'm tired of seeing jobs that are 2-3+ hours away from me. Those aren't being helpful at all. In fact, if Thumbtack is geared to helping Job Posters, you are losing more of them when Pros do not reply to those Jobs Tab leads because of locality, budget, etc.
@CordeliaH, If any feedback from myself, @RCPS or other Pros who comment on this thread are passed on, how long do we have to wait to hear the status of that feedback? At this point after months of giving suggestions, I think that Thumbtack should provide a status of feedback. It would help in restoring some kind of morale to the Pros.
DJ Stevie 5-15-2019
In addition to my previous comments/suggestion pertaining to services, why can't Thumbtack return to charging us weekly instead for every $50 usage on our budget? I posed that question here back in January https://community.thumbtack.com/t5/Pricing-payments-refunds/Credit-Card-charges/m-p/16518/highlight/...
If we set a budget, Thumbtack should adhere to our budget, not deem what and when to charge. Then why are we setting a budget?
DJ Stevie 5-17-2019
There use to be a way to see if messages you sent were open by the client. I am not able to find it anymore. Is it still available?
They took that function away from us in the Feburary monthly updates here
DJ Stevie 5-15-2019
That's not a good thing. I ofter bid on jobs where the client reached out to other photographers but no one has responded. I would love to see if that client read my message or if they didn't. If they did then I have the opportunity to follow up and try to close the deal. Now I hesitate to send a follow up because I don't know if they read the first contact.
I agree, and if we follow up, we will be termed a nuisance and risk being blocked by the Job Posters who have that capability now. Perhaps even reported to Thumbtack as well
DJ Stevie 5-15-2019
No no no no no no no no no!!!!!! I've posted thousands of words explaining why. Combined with the tens of thousands contributed by all the others, it's blatantely clear that the system does not function properly, nor on behalf of the pros.
@DJStevie @DefiningImagery @GeorgeH @HansenJC You're right, you have given us some great feedback, which we appreciate! All of that feedback has of course been passed along, but this is just another opportunity for you to share your perspective with another member of the team. We often hear you say that you want to hear from the members of different teams who help make decisions here at Thumbtack, and here's your chance! We want your service details to be helpful for you, so if you have suggestions for ways that we can make it better, I encourage you all to share them with Cordelia on this thread.