You're correct that it happened in May, but as usual, I received no emails pertaining to this, along with other updates, information, etc.
DJ Stevie 8-7-2019
Wonder what Top Pros are they targeting ( seniority, most money spent, most Top Pros status, etc). Are many categories represented in this test? Yet, the link that I posted in this thread is on TT site, so is this change coming to everyone? If so, perhaps Thumbtack can tell us when?
DJ Stevie 8-7-2019
@DJStevie You know as much as me. Thumbtack's vast and robust feedback network will no doubt inform us with great alacrity. We are all working in partnership and Thumbtack has told us repeatedly of their desire to more transparent. Sometimes it's easy to see right through it.
@ChefOfAllSeason @DJStevie We’re testing out a new type of lead where customers only contact pros by phone. Right now, we’re working with a small group of pros. As we learn how to expand, more pros can participate. It’s good to hear you’re interested in this, it means we’re on the right track and it’s something valuable we can add to your business.
This isn't directed at you personally, as you are not the one who created this test.
I didn't say that I was interested.
I had asked what Top Pros are in this test ( seniority, most money spent, most Top Pros status, etc), and are many categories represented in this test?
Now, my next question, if we aren't provided "customers" phone numbers and emails because they don't want to be inundated with calls, what makes Thumbtack think that Pros want to be inundated with phone calls when we are busy with work, family, driving, school, in my case I can be DJing a wedding, party, etc..How can I possibly answer phone calls? And if I don't answer, is it the same things as not replying to a Promote/Target request on time which then drops my ranking?
Then the flip side, if "customers" call us, we are then provided their phone numbers, true? So if that is true, then why couldn't "customers" phone numbers be provided to us all this time? Why go through this possible change, when a simple fix is to provide Pros the "customers" contact information as other platforms do??
DJ Stevie 8-8-2019 Updated 8-9-2019
@DJStevie there's a variety of criteria that goes into which Top Pros are involved in this. Those Top Pros need to have a current background check and meet other category and location-specific criteria.
We appreciate your feedback on this!