Filter by message states (for user id: -1, login: Anonymous):
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topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
Community Veteran

No more paying twice!

Many of you have rightly complained about getting charged twice for a customer who contacts you twice for the same job.

While we've always offered refunds in these cases, going forward, you won't have to worry about reaching out to us each and every time this happens.

Now, you automatically won’t be charged for a customer who contacts you for a second time about the same job. We believe that you shouldn’t have to pay for the same customer twice, and you shouldn’t have to contact us to get a refund in this situation. So if we detect that the same customer contacts you for a second time about the same job within a week, then we automatically won’t charge you the second time the customer contacts you.

We hope that comes as good news!  Let us know what you think!

1 responses
Moderator Meckell

Re: No more paying twice!

So awesome!