Apparently, the client can tick a box called "Need more information before hiring". Okay, I understand that. Why can the pro not request more information before quoting? Some requests come through that are absolutely ridiculous. It would be foolhardy of me to send a quote without asking for more information, yet Thumbtack expects that I am just that stupid.
Surely there is a way for a professional to ask for some clarification before deciding to send a quote? I'm tempted to include in my quote, "Please do not contact me at all unless you intend to hire me. Thumbtack charges every person to whom you reply"
I Like and back this idea. When they recently removed the budget field information, it made it even worse . We don't know if we are posting for a job that the customer is only willing to pay $50 , and the quote cost $14-$24.... as an example.. not acceptable...
@PhotobyLuigi we received a lot of feedback about removing the budget question and I get that there was a lot of frustration. Good news though, we've been testing four new budget questions! Michelle, our Category Manager who leads all of our Events categories (photography, catering, et.) shared some insight on this, check it out here.
Meckell, you will feel my frustration today with the last few comments I have posted. Basically it all revolves around fake leads.
Please asking a stupid question or meaningless comment to never speak again or hear a word again. This we consider intentional fake leads with a possible purpose of only being charged. (with a few exceptions) this is the general feeling . We are not complaining about a deal that we could not close, but the fake lead which writes one comment, we get charged, never hear another word again.
I like and back another idea here where we could also ask additional information before posting for a job, or a comment to the customer posting a job that pros get charged. Any other ways to correct this or it will drive me and many pros away. The last thing Thumbtack wants is a bad reputation of pros recommending other pros out ther NOT to join .... In the last month and a half I have had a few fake leads and I cannot handle. Remember that $24-$36 three or four times in a small period of times, can be heavy for us. for me at least.
Thank you for anything done in this regards to help it or correct it . I like thumbtack and I would not want to give up on it.
i also have been getting these bogus questions and now im over 58 bucks charged for thumbtack and no jobs yet booked,, its kind of feeling like a hoax, i also cant get the phone app to work it says im putting in wrong pw and im not... I will call today i also think i will turn off the promoted thing as it charges you for people to ask dumb questions...
Does anybody feel there are people posting jobs around, and contacting many or every single pro just for the heck of it. ? This has happened to me many times already and the charges are no joke now...
I cannot handle this and may have to put my pros on hold until this is corrected.
Are they even real customers ?
I feel there is not enough information in the job postings for me to bid on them. I repair Laser Printers, Copiers and plotters. I feel there should be mandatory fields the customer should fill out such as, Make, Model, Residential, Home and the exact problem they are having. I have bid on jobs in the past where they are small home inkjet printers which we don't work on. I feel I have wasted money bidding on the job. Does anyone else feel this way?