Meckell, Here is a fresh idea. I hope that management will consider it thoughtfully.
1) Count the number of pros contacted by the customer. When the customer has reached three replies, stop that process and open a popup window and as politely as you can, ask then how you can help them choose from the three they have already contacted. Then also give them the option to contact Thumbtack for more tips or help in choosing the right Pro for the job. Maybe they actually have a valid reason why they need to have a conversation with more than three pros. Unlock the reply button if they can convince you they have a need.
2) Let them remove a contact if they wish to contact more than three. Any Pro removed (let's call it "Uncontacted") gets an automatic refund.
3) Tell them you wish to learn from their experience. Ask them: "Did they read every profile that they contracted?" Did they view the Pro's website or social media? Did they like the pricing?" Ask them to estimate how long it took them to make their final choice, and compare it to the clock on the timer when they actually pushed the "Hired" button. I actually do not think they even use that button.
4) Tally up the number of profiles that they actually viewed and time how long they have that window open. Do not charge any Pro if the customer did not spend more than 10 seconds reading their profile. Do some in-house testing to see how long it takes to ready 10 to 15 profiles. Please do some serious research on the habits of the customers so that TT can help the Pros?
Happy to clarify @Hearthworks!
When you see “Hasn’t responded yet” under the pros contacted section, that indicates that the pro sent a quote, the customer contacted the pro, and the pro hasn't responded yet.
When you see “Responded in two days” under the pros contacted section, that indicates that the pro sent a quote, the customer contacted the pro, and the pro responded in two days.
@Hearthworks I would Kudo your comment, but the forum software does allow this feature for all Web Browsers.
You are right.... TT needs to write sentences in their messages that do not contain implied subjects, or pronouns.
I have screen shots for two Hamdyman requests in the last few days. One where a client messaged 16 Pros and the other had messaged 24. Denver
It would increase the value of the lead if the customer was limited in the pros there allowed to contact. If not perhaps the customer should share in the cost of the connection to limit the amount of cons, window shoppers and tire kickers that are trolling T.T.