"WANT MORE LEADS LIKE THIS?" not working

[mnemosyne]

I've been trying to turn PROMOTE on for a couple of additional neighborhoods. In the WANT MORE LEADS LIKE THIS? box, when I hit "SAVE," I get a message saying: "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."

And no matter how many times you refresh the page & try again, you get the same message. Anybody know how to get around this?

[Kameron]

@mnemosyne that's awesome that you're looking to expand your preferences and I'm sorry that you've run into this issue. To start I recommend working through the troubleshooting steps listed here: https://help.thumbtack.com/article/basic-troubleshooting. Once you've gone through all of these, if you're still having this problem please follow up and let us know. 

[mnemosyne]

Hi Kameron,

I have already done all those things several times.

[mnemosyne]

Wait. I didn't try clearing COOKIES. Will try that now.

[mnemosyne]

Ok. Still not working.

[Kameron]

@mnemosyne alright let's get a few additional details from you so that we can look into this further. Is this happening on the app, a mobile browser, desktop, or all options?
 

[mnemosyne]

Desktop.

[mnemosyne]

On the app, there's not even an option to expand PROMOTE to those areas, let alone an option that isn't working.

[mnemosyne]

In the mobile browser, you have the exact same problem. "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."

[mnemosyne]

That same message over & over.