I hear ya!! I had ZERO for June!!! Previous months I had a handful of so called leads..but those were from the "what's your availability, or schedule a call". After I reply, then I got ghosted, which is typical! Those aren't quality leads, just "click happy" job posters. Last year numbers were much better with the old system, and I was able to sift through and find the quality leads for me, as I'm sure we all did. Now it's sit back, pray and wait. If we send quotes via Jobs Tab, we don't know if our quotes and messages are read, and the cost of the "leads" seem to have increased again.
Recently, I spoke with a rep who said my category is very competitive, but refused to understand that it was the same last year and I was getting bookings.
I turned Promote off again, and will not turn it back on until major changes are made to help the Pros, who are Thumbtack's paying customers! I did have a handful of hires for 2019, but it's down at least 80% from last year. I see more customers on other platforms for some reason.
DJ Stevie 7-3-2019
Your experience mirrors my own BeDeCluttered.
I never made the numbers you did (different line of business) and over the last year a good month for me now is on average 3-4 leads. The vast majority of leads I receive are 'When are you available' leads who never respond to my replies or don't even bother to read them.
We shouldn't have to pay for a formulaic "when are you available?" nor any other sort of drop-down menu selection contact (although I have had NO contact at all in recent months -- see previous post). We shouldn't pay a fee until there is actual legitimate contact. Or at least we should be provided with the custmer's contact info so we can follow up. They don't respond to messages within Thumbtack.
Competing lead services only charge when you actually get accepted for a job. Not saying that Thumbtack should necessarily go that far, but we should have real contact before being charged.
I've suggested many things for 8+ months, and one of those was for us not to get charged for those so-called conversation starters, such as, "when are you available? All I get told is that your feedback has been passed on, but they can't give me any follow ups, except it's been passed on and being looked at.
DJ Stevie 7-2-2019