@Josephlisky there are Community Guidelines in place to help keep conversations working towards solutions. We want you all to post your thoughts, feelings, and suggestions, however, we just ask that it stays constructive. If a post violates these guidelines then it will be up for editing or removal. I've sent you a direct message with more clarification on the post being removed as well.
As for creating false leads, this definitely isn't something that Thumbtack does. I'll also mention that there are systems in place for preventing certain requests. If you do ever see a questionable request you can report it here: https://help.thumbtack.com/article/reporting-suspicious-activity.
I don’t believe I was ranting but rather inquiring as to what other pros think, and maybe if enough agree then thumbtack will investigate this issue. Judging my the hundred of complaints to the better business bureau and the over 400 one star reviews regarding this issue i feel it warrants a conversation on thumbtacks platform.
I think the problem here is the phrasing "thumbtack is generating...".
Are there fake leads on Thumbtack? Yes.
Did a Thumbtack employee create that fake lead? I have no idea. How could anyone prove this?
There is a huge amount of distrust with business owners and lead generation sites. I myself just stopped using Bark.com after spending over $1400 with them. I got wise before I spent any more and reached out to my credit card company about getting a refund. I'm getting $420 back because Bark.com can't prove that the leads are any good or even real for that matter.
There are things that Thumbtack could do to gain the trust of the pros when it comes to the quality of the leads.
- Require Facebook or LInkedIn verification (helps give the perception that it's a real person).
- Require a phone number. If the phone number is wrong or doesn't work, no charge for the contact.
- Give a percentage of the charge back if that customer doesn't hire for that job on Thumbtack.
@Josephlisky I've personally experienced a few leads that I found to be fake. After doing a little investigating, it was clearly not from Thumbtack. As soon as you find anything that looks faulty or isn't fitting the criteria of your services, contact Thumbtack ASAP to report it. Every time I've had this issue, I've been able to get the money I spent on that lead back.
Thumbtack is an ever-evolving program that will always have it's quirks to work through. They've gotten significantly better, but that doesn't mean one doesn't slip through every now and then. Just be vigilante to call it out. Even if you question it, still take the time to call and they can confirm if it's legitimate or not.
I hope that helps.
When 400 views in a month only develop into 7 leads, then you know that most of the views are tire kickers. The ratio of views to clients is absurd
I just checked my insights over the past month - 6775 views, 24 leads. For this week: 950 views, 2 leads. And the large majority of those leads vanish after the first contact.