@MeckellIt has nothing to do with our profiles and 100% to do with the changes you as a comapny have made. This new system is ridiculous, with the pros being reduced to basically a Google/Yelp listing with the added deterrent of high prices. I didn't mind the price increase once it levelled out, but these new changes are absurd and in no way beneft the pros that have helped build Thumbtack. It needs to go back to the open bidding system that made TT and the related pros successful. I implore you to please look into my profile and see how business has plummeted since the new changes took place. It absolutely destroyed the 2nd half of my holiday season...
Agreed. How did Top Pros go from leading in their field on Thumbtack to losing status and declining leads/not getting hired? The profiles were good enough to thrive in the old system? Thumbtack grew enough to starting advertising nationally on television primetime under the old system, which couldn happen if it wasn´t working for the Pros. I am genuinely trying to understand what has happened and why things are getting worse? I hope my comment is not removed.
@Meckell, it isn't the profile that's the problem.
The profile I have, the profile I have had for the last 6 years here... got me plenty of leads in 2017 as a Top Pro. A total of 94 hires through Thumbtack. And before you changed the system in April, I was still doing okay. 25 leads from January to March... I'd have cleared 100 customers through Thumbtack this year if you hadn't messed with it.
Instead, between Instant Match and Promoted, I've racked up 18 hires in the last 9 months... and only 2 hires in the last two months. You've essentially turned Thumbtack into a more expensive version of Yelp.
Now, how do you fix this? I've given you my list before.
I've shut off promoted, and really don't use Thumbtack anymore. If someone finds me and contacts me, then I'll work with them but otherwise...
The new Promote system which by the way I don't use isn't working not because of a pros profile. It's because the leads after they respond with one of the conversation starter questions doesn't leave their phone number & e-mail address. Why? Because TT doesn't make that a mandatory requirement. All we are paying for & always have paid for is a name. That's it! You have to hope beyond hope that when you reach out to that lead they actually get back to you. I hear the same old tired excuses as to why TT can't find a way to require contact information from a customer. I've been a member of TT since 2009. Actively have been using TT as my sole source of getting customers since 2013. The latest one I've heard from Chris, a supposed support supervisor, back on 12/26/18, as to why they can't find a way to require or include contact information AFTER the lead reaches out using the conversation starter question which, by the way, means they have made their decision on which service pros they would like to hear from? I was told "This only results in less requests, less contacts, less jobs, and less money for our pros". Does that make any sense to any of you service pros out there? It sure as heck doesn't to me. I've also suggested this starter question. The only one that is really needed in my opinion "I read your profile & your reviews. I really like what I’ve read. Your reviews are awesome! I would love to speak to you further about my event. Please call me at (insert phone number here). My e-mail address is (insert e-mail address here). Thank you." TT CAN have the lead include their phone number & e-mail address AFTER the lead reaches out & have eliminated the service pros they do not want to contact or hear from. They just WON'T do it. By the way there is nothing wrong with my profile. It's super strong & has 47 reviews averaging 5 stars.
You can no longer give any more tips Meckel. The system doesn't work. Well - it doesn't work if you want to use Thumbtack as a way to generate a customer base and a platform to use to book new clients on a monthly bases that is cost effective. It is not possible. You can say all you want - but it is not possible. Read what the pros are saying. The past Top Pros have spoken as well as all the new pros. It's been a few months now so Thumbtack can measure the success of their changes. I find it highly impossible if anyone using this platform was having great success on a monthly bases. And since Marco claimed his whole reason for changing the platform was based on 80% of customers were NOT getting resposes . . . . well I am sure that every new interested customer is getting a response now and TT is now getting a return on those 80% he was missing out on. But who is booking jobs? Consistantly? As before? My business dropped off 100% due to the drastic changes. TT made changes solely to address the 80% that were not getting resposnes. Marco has said that many many times. In print, in video and in person to me. So . . . . . those 80% that didn't get response are still leads that suck - which is why no one responded to them in the first place. But now TT profits off those - but the Pros are not. Nothing you can say will satisfy me. I've tried the new system - I've read the resposes of hundreds and hundreds of Pros. I have a choice and have chosen to not invest my dollars in this platform. But will remain hopeful that this new year changes will be made back to a format that we all can profit from.
I am a top pro as well for now and I get minimal leads. Thumbtack is no longer payng off. I previously told everyone about Thumbtack and how great your system was but it has changed so much recently and is no longer beneficial to my business. The only benefits I get now from Thumbtack are the repeat or word of mouth customers that came from Thumbtack's previous system. I feel like Thumbtack is losing it's edge in the market in an attempt to generate more profits. The new system is not good at all.
We are being charged so much more now per lead for even the slightest of replies that go no where. I recently was charge $75 for a lead that told me the project was "dead." Thumbtack Support says they will not refund me because it gave me the opprtunity to get my contact information to them. It seems really bogus to me and not the way Thumbtack used to operate. After being with them for almost 6 years, it is super disappointing. I miss the oppurtunity to win a job and to send more customized quotes. Really would like to see some changes made to the service.
We were a top pro and enjoying decent volume but not necessarily profitable volume with Thumbtack several years ago before they started the radical changes to the lead generation model. We were getting business but had to reduce our price point to where the business was only marginally worth performing at the price point necessary to compete using the TT model. Then the huge increases started and we reduced our interest due to what TT charged us for already only marinally profitable business. Then it became too much effort required to try to understand, learn, monitor, and maintain a reasonable relationship with TT when as business owners we should be focusing on all the aspects of running our successful companies. Effectively what was the point anymore as the benefits of the service were gone. The costs and difficulty of their ever changing model destroyed our interest and we reverted back to our core marketing efforts as they had always been successful for us now in our 21st year. As of right now we would not know how to bid on a quote as we have been on the side lines for so long and so much has changed. But we know there is potential for getting good business "if" TT could only get their act together.
The one piece of advice I would give TT is to balance their need for their own profitability with the need to help insure the business of their pros is also profitable. It must be a win/win or it is a near sighted service with minimal benefit if it can not be profitable for the pro and if it takes too much effort to participate. I hope they can get back to a workable and valuable service offering. We will see.