We were a top pro and enjoying decent volume but not necessarily profitable volume with Thumbtack several years ago before they started the radical changes to the lead generation model. We were getting business but had to reduce our price point to where the business was only marginally worth performing at the price point necessary to compete using the TT model. Then the huge increases started and we reduced our interest due to what TT charged us for already only marinally profitable business. Then it became too much effort required to try to understand, learn, monitor, and maintain a reasonable relationship with TT when as business owners we should be focusing on all the aspects of running our successful companies. Effectively what was the point anymore as the benefits of the service were gone. The costs and difficulty of their ever changing model destroyed our interest and we reverted back to our core marketing efforts as they had always been successful for us now in our 21st year. As of right now we would not know how to bid on a quote as we have been on the side lines for so long and so much has changed. But we know there is potential for getting good business "if" TT could only get their act together.
The one piece of advice I would give TT is to balance their need for their own profitability with the need to help insure the business of their pros is also profitable. It must be a win/win or it is a near sighted service with minimal benefit if it can not be profitable for the pro and if it takes too much effort to participate. I hope they can get back to a workable and valuable service offering. We will see.
@Meckelland to all those professionals who were Top Pros for several years and very successful as I was. I have had the same experience - my business dropped off 100% immediatly once the drastic changes slowly started being implemented. As a successful videograher, photographer and editor for 20 years . . . and with a previous background in advertising consulting . . . there is nothing you can say Meckell that will convince me that the new system works. Especially after reading pages and pages and pages of Top Pros who have left TT and who no longer find TT a value or a way to maintain a successful business flow of clients. It is not possible with this system. It doesn't measure the same as before and there is no way any one individual pro can maintain success on a monthly basis with this system that TT has in place now. Sure you may book 1 customer a month - - but at what cost. Now in its third or fourth month you have the numbers to see how any individual can be successful with this system. Me? Zero. I can look back at the last month alone and see 196 views - and 5 leads that turned out as bogus - and NO bookings. I used to book 5 - 7 jobs a month. When TT touts that us pros now get more visability with this system - well maybe. But competing with everyone else in the market does not make you stand out and does not make it possible to book consistantly on a monthly bases as we did before. Marco claims in a video back in November that 80% of the customers were not getting responses so things had to change. Well - - 80% of your customers then were not serious or valuable leads for us pros to respond to. That's why no one responded to those people. It seems now that TT has found a way for those not serious and low value leads to get force a respose - because TT saw that 80% of those not getting responses meant 80% of TT not making a profit off of. TT thought is . . . how do we profit off those 80%? I don't know how many times I have heard Marco or the team give a reason for the drastic changes. The reason being that 80% of the customers were not getting responses so we had to change. Well it appears that now those 80% are now being contacted - but they are still bogus leads. That has not changed. Pro are getting those 80% "no response back" customers anyway - but TT is profiting. It's all in the community board postings . . . . people have truly spoken. And plenty of time has gone by to measure this new platform so i hope to see some significant changes in the new year and maybe I can come back to TT and start referring TT to my community again.
Anyway - - since you ask about how past pros are doing . . . I would say that that 99% of past Top Pros are not happy with the new format. And that is based on the hundreds and hundreds of communtiy board postings I have read over the last three or four months. Let me put this out there and give you something to think about . . . when the December TT Newsletter came out it highlighted three pros and their profiles. It was titled to "inspire" us pros. Well, I contacted two of them directly, the photographer and the caterers. They both got back to me and told me those "profiles" of them were from over a year ago and both pros I spoke with No Longer use Thumbtack as a way to gain new business and their business dropped off significantly once the changes went into effect. True! Fact! And I notificed Thumbtack of this misleading newsletter. No response. So if Thumbtack has to reach out and back two years to find stories of Pros to inspire us ??? - - well there's your answer.
I have found myself to be in the same boat as what sounds like nearly everyone else.
Thumbtack was integral part of my business almost since I started 3 years ago, with multiple leads a week, correspondence with my target market, successful jobs, etc. I was a Top Pro all last year, but don't think I've had a single job lead that resulted in getting hired since before Thanksgiving. Most of the jobs in the last several weeks I don't even respond to because the price to quote is so high that it's not possible to make a decent profit. I have specialized in small handyman jobs and when it costs more than $10 a job to even express interest, there's no money to be made in that. I am extremely disappointed in the direction that TT has chosen to take the platform--WHY RUIN A GOOD THING? I would echo much of what has already been said. Thumbtack has gone from being one of the best lead generation services on the market to basically nothing more than an overpriced Yelp listing with little to no effective results.
I too have a strong profile and considered a pro. I use to get a ton of leads every week and since the new updates I haven't seen a single job come through or a single lead. I use to get a ton of work from Thumbtack, now it's inexistent.
I just do not understand what TT is thinking. And I am directing this question to senior management, even Marco if he reads these.
Do they not care that their well established pros are not only failing with this model but are becoming indifferent and seeking other opportunities?
Are they doing so well as a company with this new business model that they are willing to sacrifice so many top pros?
Do they have too many pros so they need to consolidate the numbers?
Are they alligning their business with their competitors businesses to make a consolidation (TT acquistion) of the lead generation industry easier in the future?
Why do they not listen to what we are telling them?
I would like to know the answer to these questions.
Marcos just jump in here and tell us what you are thnking. We have a lot invested in working with TT and would like to get some direction.
I was a Top Pro in 2018. I would think I would be a Top Pro in 2019 but that ain't gonna happen because of all the "lovely" changes TT is ramming down our throats & we're supposed to like it. For those of you hoping that Marco should jump in on these forums to provide answers & listen to our concerns? It will never happen. TT listens to our concerns. Those concerns are supposedly passed on to the appropriate unnamed departments. They just dont care to hear us. How sad. Not sure what purpose these community forums serve. If you express yourself too rigidly your post gets edited or sanitized as I like to call it for violating the community guidelines. I was recently banned for 30 days for expressing myself truthfully the way that I should be allowed to. It's called freedom of speech!
@Hankster It's tough to hear that you don't feel that you or other pros are being heard. That is indeed one of the many reasons that this Community exists, is to hear from pros and gather their feedback. Each Q&A we've done so far has given each PM a lot of great information and ideas to work from along with the feedback that naturally occurs in these discussions. As we've mentioned before, any changes that may occur will take time. The sharing of frustrations and concerns is completely welcome, as long as those are within the Community Guidelines and kept professional.
Of course you are going to say that. Care to share those Q&A results with all of us here in these forums? Look we're not being heard OK? You all listen really good but you dont hear us! Huge difference! Period. The same exact complaints about the Promote product that were present before I was put in the 30 day virtual jail for violatiing the supposed community guidelines are still present after my time was served. I don't need the community guidelines link sent to me again got it? Thousands upon thousand of pros like me want to see change now! Not later or never! TT make changes that benefit TT. NOT THE SERVICE PRO. The same service pros by the way like me whos hard earned money heps keep TT in business. Otherwise TT would be another failed dot com company in the archives. Just once I'd like to have someone at TT acknowledge that. This tepid statement you made "As we've mentioned before, any changes that may occur will take time" doesn't drip with a whole lot of confidence in my eyes. May occur? How about need to occur? The same complaint about Thumbtack going on 10 years now is still present today. The lead doesn't provide their phone number & e-mail address at ANY point during the request. The cost of these leads has gone up tremendously! I've had moderate success on Thumbtack. I've had to pay for a lot of empty leads over the years just to get leads that choose my DJ service. Shouldn't be a cat & mouse game to get a leads phone number & e-mail address. If they reach out to me using any one of the conversation starters then it should be MANDATORY (I'll say it again MANDATORY!) to also include a phone number & e-mail address. Otherwise to me this borders on fraud. TT CAN have the lead provide a phone number & e-mail address. It's just that TT WON'T. A comapny that won't do anything is one that I do not want working for or with me. I work too dog gone hard for my money just to give it away on empty & in some cases bogus leads.