@SeekinnsContract It really is tough for me to hear that you haven't felt the changes are of benefit to you. While the adjustment to the changes have been tough for some, we're seeing overall that it's working for the majority of customers and pros, and creating an even healthier marketplace than before. This previous post of mine in a similar thread might be helpful to read: https://community.thumbtack.com/t5/Get-hired/Bring-the-old-system-back/m-p/18700/highlight/true#M460....
@MeckellAfter all my complaining over the last 6 months about all the changes and my lack of business, I started getting text messages again. I received a text message saying "welcome back to Thumbtack" I NEVER left. But I started receiving texts about clients and what they were looking for. I then got to send my introduction letter or at least follow up.
NOW I am not receiving any text messages again. When TT sends out a quote under my "promote"... the system doesn't tell me it was done. In order to follow up I have to keep watching my messages to see if a quote was sent. This system is terrible. I've lost 90% of my business. WHY isn't TT doing anything to help.
I've had 15 people (at least) from TT who looked over all my information, profile, etc etc etc and everything is fine. The only thing wrong is TT's platform. At least figure out why the text messages aren't working. YES my phone number is correct.
I've received a couple of message from a client but nothing for jobs TT this is a problem. I heard that TT is now a billion dollar company. How can you stay that way if you lose pros?
@PositiveChoice thanks for posting. I wanted to make a few clarifications and I think they may be answers to what you've expressed here. First is that Thumbtack no longer sends quotes out on behalf of pros like we did through Instant Match, so therefore there's no notification to be sent out for it. Instead, customers will see a pros profile and info in the search results page which is why we list your page views, profile views, and leads all on your Insights page.
We also no longer send a notification when a new Job appears in the Jobs tab. You will only receive a notification when a customer has reached out to you directly through the search results or they respond to a quote you sent yourself through the Jobs tab. Now that pros can tell us even more about the jobs they always want when they are promoting, we opened up the number of jobs that will be seen in the Jobs tab. Because of this, the notifications for those jobs could inundate pros with notifications if we sent them for each and every one. So we now will notify you for a new lead or response to your quote to help you put more focus on those instead.
We are being charged so much more now per lead for even the slightest of replies that go no where. I recently was charge $75 for a lead that told me the project was "dead." Thumbtack Support says they will not refund me because it gave me the opprtunity to get my contact information to them. It seems really bogus to me and not the way Thumbtack used to operate. After being with them for almost 6 years, it is super disappointing. I miss the oppurtunity to win a job and to send more customized quotes. Really would like to see some changes made to the service.
We were a top pro and enjoying decent volume but not necessarily profitable volume with Thumbtack several years ago before they started the radical changes to the lead generation model. We were getting business but had to reduce our price point to where the business was only marginally worth performing at the price point necessary to compete using the TT model. Then the huge increases started and we reduced our interest due to what TT charged us for already only marinally profitable business. Then it became too much effort required to try to understand, learn, monitor, and maintain a reasonable relationship with TT when as business owners we should be focusing on all the aspects of running our successful companies. Effectively what was the point anymore as the benefits of the service were gone. The costs and difficulty of their ever changing model destroyed our interest and we reverted back to our core marketing efforts as they had always been successful for us now in our 21st year. As of right now we would not know how to bid on a quote as we have been on the side lines for so long and so much has changed. But we know there is potential for getting good business "if" TT could only get their act together.
The one piece of advice I would give TT is to balance their need for their own profitability with the need to help insure the business of their pros is also profitable. It must be a win/win or it is a near sighted service with minimal benefit if it can not be profitable for the pro and if it takes too much effort to participate. I hope they can get back to a workable and valuable service offering. We will see.