I used to make "Best of Thumbtack" . I have had no accolades since the implementation of the new program. I am a private tutor/learning coach. Abput a year ago, a teenage girl who dod not want tutoring recieved my services. As is my standard practice, I meet with the parent and the student post session to go over any feedback. While her mother and I were present, the family scheduled ongoing tutoring. After they left, the daughter obviously lied to her mother abouth theseeion, which resulted in my one ONLY ever one star review. I issued a full refund. I haveadressed the problem of statistical outliers with Thumbtack(to no avail). As with any data colection, the top and bottom should be dropped to ensure aproper mean(average) this is STANDARD procedure with the collection of statistics. I have to get 20 more 5 star reviews to undo this. Why a teenager should have so much control over my ranking is disturbing. Thank you for allowing me an opportunity to vent. Much appreciated. I feel for those of you who are not achieving status due to forces beyond your own control. I am quite frustrated withthe Top Pro status, as it holds a certain prestige in the search engine.
Are you reaching out to Thumbtack and letting them know about fake leads? I have before and I've always been reimbursed. They care and want to know about fake leads and I've been told by them they do all they can to combat them.
The views have to be inflated. I turned off the ability to auto bid or get charged when they direct message me. All I got were Indian call center scammers. Then I would have to contact support and get a "refund". A credit is not a refund.
I also miss the days when clients were forced to put a phone number and a budget. Like I want to pay $50 for a a chance to talk to a website lead who has only a $200 budget or no phone number to actually follow up with.