I responded to a survey request that popped up after I opened the TT Pro app this evening. We won't get into what review rating I left and the comments I left. I did mention this very subject. I received a response back from a support person named Brittani. Here's what she tells me:
'As far as us asking you for your legal name, date of birth and address, the agent that responded to you is correct, we do want to make sure we are able to verify your information. If we did not ask for this information, we could have kids playing pranks and creating professional profiles or we could have more and more scam companies that take advantage of our customers. We strive to create a safe environment for not only our professionals but our customers as well'.
So now we go from what taylor said 'We want to make sure our Pro’s are properly identified in case their account is potentially being breeched by a disgruntled ex-employee or someone trying to commit fraud by pretending to be them' to the response above from Brittani as to the reason why TT is now requesting a legal name, DOB & home address from their service pros. Two completely different answers.
What about the ghost leads that we get? You don't think kids are playing pranks & sending fake leads? You bet they are! These requests don't get screened! Someone contacts me on Promote. I get autocharged & never hear back from that person. Try getting your money refunded. It's a painful process. What new measures will be put in place for the service pros protection? TT customers are not required to read the Terms of Service, provide their legal name, DOB or home address when they fill out a request. TT doesn't make their customers provide an e-mail address or phone number. It's all one sided in favor of the TT customer!
@taylor When you say: We want to make sure our Pro’s are properly identified in case their account is potentially being breeched by a disgruntled ex-employee or someone trying to commit fraud by pretending to be them. Your information will be kept safe and protected and will only be used for verification purposes"
Isn't this accomplished by most sites by requiring that the pro or user have a 5 or 6 digit code sent to their email on file or text message to their phone.. then the pro has to (within 10 mins) enter that code into the browser to be allowed to open up the system??
Can you provide a detailed example of just how this data would be used to "verify their accounts?"
For me, IF and WHEN I get an actual lead or job request that I can possibly do, is when I may update. Note, I haven't been hired since Feb. 2018, through TT, that is. I continue to get nonsense requests hundreds of miles away because I don't use promote. I can't use promote because my job is too specific, and promote doesn't account for what I can and cannot do.
I am sure this will be deleted soon.
@cranichik There is no reasonable reason why your post would be deleted. It is on point, states your current situation and conveys the situation you are in. In fact, it should be added to the tracker where promote issues are being tracked so the team has even one more data point of issues to consider.