Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
hamed1357
Community Newcomer

Re: Background checks still not processing

Hi Kameron, 

Any update for me ?

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Moderator Meckell
Moderator

Re: Background checks still not processing

@hamed1357 Kameron sent you a private message with more info about this. Be sure to check that out and respond to that directly with any questions! 

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Sdsop
Community Newcomer

Re: Background checks still not processing

Same issue here. Background check came back clear but still showing it needs to be done.
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Moderator Meckell
Moderator

Re: Background checks still not processing

Sorry for the delay @Sdsop! This has been taken care of and your profile is showing that you have taken that background check. 

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Hankster
Community Veteran

Re: Background checks still not processing

I completed a background check on 6/14/19. You mean to tell me I have to complete yet ANOTHER background check via Checkr in order for the background check badge to appear on my profile? Nothing has changed with my background in 2 plus months. Seems kind of silly & redundant to me.

Hankster 8/19/19

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Moderator Meckell
Moderator

Re: Background checks still not processing

Sorry for any confusion @Hankster. If you look at your profile, you'll see that it's showing on your profile that you've completed a background check. You do not need to take another. 

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Highlighted
Hankster
Community Veteran

Re: Background checks still not processing

Thank you @Meckell. I see that now. I'm not sure if this has to do with the background check but when I looked at my profile preview earlier today & just a few moments ago on the web app my first name is listed as Henry. That's my given name but I go by Hank. I have for most of my life. Thus the reason for my business name Hankster's Entertainment Service. I'm not able to edit that. .Can that be changed to reflect Hank instead of Henry? Thanks.
Hankster 8/20/19
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Moderator Meckell
Moderator

Re: Background checks still not processing

@Hankster are you referring to the name that's in your account settings? If so, that can't be changed as it has to be your full legal name. Let me know if you have any further questions! 

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Hankster
Community Veteran

Re: Background checks still not processing

Yes @Meckell that's what I'm referring to. Why does it have to be my legal first name on my business profile? Can my name be listed Henry 'Hank' followed by my last name on my business profile?

Hankster 8/21/19

 

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Moderator Meckell
Moderator

Re: Background checks still not processing

@Hankster In the past, pros could choose any profile name they wanted and could change it at any time. It made it hard for us to verify who the account owner was and who went through our background check and screening processes. So now, we require pros to use their legal name in their account. 

You are able to update your business name at any time though, and that's what customers see. Customers see your business name in search results, when they view your profile, and when you send them messages. 

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