@NashvilleJason I'm happy you reached out! I definitely want you to see success. Your profile looks great, and the messages you send to customers are full of great information about what you offer. Keep it up! A few things that I think would really help you is getting more reviews and improving your response time.
The most popular pros in your area have as many as 85 reviews, so pushing to get a few more would be helpful! Remember that you're able to get up to 10 reviews from customers outside of Thumbtack. This article here has more information on that.
We've seen that responding quickly really does help pros. If you’re the first pro a customer hears from, you have a better chance of getting hired. In fact, pros who respond to customers within one hour are almost twice as likely to hear back. Your current average response time is about four hours, which is still great considering you have a 100% response rate! However, I would aim to respond quicker if you can.
Yes, my job prevents me from responding right away. It's virtually impossible to respond right away. I am reaching out to clients about more reviews as well. I've shut down all my promotions until then. No sense in paying for weak leads right now. I would think that a true lead would come with contact information...why is that not the case?
@NashvilleJason That's great to hear that you're reaching out to past customers about reviews, let me know how that goes! We definitely want the money you spend to be worth it and have valuable interactions with customers. As far as receiving customer's contact information, that's something we have heard from pros. At this time, we don’t require phone numbers because a lot of customers are reluctant to provide them. Customers don’t want to be bombarded with calls from multiple pros, and when we’ve required phone numbers in the past we’ve lost a lot of potential customers. We want to connect you with as many customers as possible, and the best way to do that is to make the customer experience easy and stress-free. That means allowing customers to share their phone numbers when they’re ready, on their own terms. However, we're definitely evaluating our options on this. Be sure to check out our recent post, Keeping you in the (feedback) loop: May edition, to get more context on this.