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topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
Level 7

Do You Follow Up???

Here is a screenshot of a lead that went cold from the start.  Didn't stop contacting them for 2 months.



Screen Shot 2019-03-26 at 9.29.49 AM.png


Don't quit reaching out to them.  Turned an $8 lead that went cold into $500 booking next week.


The only time I quit reaching out is if they canceled the project or if they were hiring for an event and the date of the event had passed.

Patrick Skinner
CLG Photography
3 responses
Level 11

Re: Do You Follow Up???

@CLGPatrick I think this is great advice.

With all of the followups that you are doing, do you find that most leads reply in one way or another or are you finding a high percentage of them never respond in any fashion?


Level 7

Re: Do You Follow Up???

Great question!

Right now, my spreadsheets show that 61% reach out and never respond after that.  Out of those that never responded back, 89% of them reached out to more than one pro; which means they most likely hired a different pro (No way of telling, though).

I do currently maintain an 18% return on following up with leads that went cold.

I hope that helps answer your question.




Patrick Skinner
CLG Photography
Level 10

Re: Do You Follow Up???

If one of your leads hires another Thumbtack Pro and that Pro changes the status of the lead at their end to 'In Progress' or 'Done' then you will see a note about that change of status in the message area for your lead. Not every Pro will change the status of their leads when they are hired but I imagine that most do because they will then be able to request a verified review.