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JBreines
Level 4

Error trying to add reviews from Google

I am repeatedly trying to upload my alotted 10 Google reviews, and everytime I go through the process, an error notification occurs. Any guidance would be much appreciated.

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15 responses
Moderator Meckell
Moderator

Re: Error trying to add reviews from Google

Let's see what's going on @JBreines. Can you send us a screenshot of the error you're getting when trying to upload those reviews from Google? 

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daves
Level 5

Re: Error trying to add reviews from Google

I'm having the same problem. Any guidance?

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Moderator Kameron
Moderator

Re: Error trying to add reviews from Google

@daves let's take a look. I'll just need you to send me a direct message and let me know more about where you're running into trouble. 

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daves
Level 5

Re: Error trying to add reviews from Google

My Google Reviews seem to be in the correct format but they are still not uploading. Any ideas anyone?

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Moderator Meckell
Moderator

Re: Error trying to add reviews from Google

Hey there @daves were you able to send Kameron a private message with more info? A screenshot showing where you're getting an error will be super helpful! 

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daves
Level 5

Re: Error trying to add reviews from Google

@Meckell- Yes, I sent Kameron a private message with a screen shot. He shared that the format of the recommendations needed to include reviewer name, date, rating, and review text...which all my google ratings do so I am still confused about this process.

Moderator Kameron
Moderator

Re: Error trying to add reviews from Google

@daves I got your most recent DM with answers to my last set of questions. I'll continue to respond and troubleshoot with you there. 

Re: Error trying to add reviews from Google

@Meckell, it used to be that you had no ability to add reviews from other sites on to Thumbtack for yourself. In fact, if someone wrote you a review who didn't hire you through tt, tt would automatically delete one of your already posted reviews, if you received more than 10 non -thumbtack hired reviews. Is this no longer the case, and we are now able to import reviews from other sites? Please advise. I would hate to try to initiate this process, only to find that it over rights other reviews that I already have.
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Highlighted
Moderator Kameron
Moderator

Re: Error trying to add reviews from Google

@needsmorecoffee pros can have up to 10 reviews from customers that were not through Thumbtack. Whether that be through importing reviews from Facebook, Google, or by sharing their public profile review link. We'll only display the 10 most recent reviews from non-Thumbtack customers on a pro's profile.

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