@Notinsured I looked into your account to see what's going on. One of the qualifications you need to obtain Top Pro is maintaining a verified review rating of 4.8 stars over the past 12 months. It looks like you're standing at a 4.75 star rating, which is still something to be proud of! You definitely have a top-notch profile, have great stats, and are delivering an awesome service to your customers. Keep getting those 5 star reviews and work toward making it to Top Pro in our next round in July. Let us know if you have any questions.
What is the Top Pro designation truly worth? We saw no difference in anything being a Top Pro or not. No more recognition. No more leads. No more customers. No more income. Just an artificial quota to chase to keep an arbitrary title. Sorry for what you are feeling right now. Been there and done that and no longer care. Focus on growing and promoting your business and not some meaningless TT title. Our Best to you !
@Notinsured as Meckell and @bonnie_bill have pointed out you still have an outstanding profile to work from and that will indeed attract customers. I'm sorry again that you didn't make Top Pro, but I know you also understand that qualifications are put in place to be fair and the same rules apply to all pros. As for the verbiage in the email, I'll be passing along your feedback about it so that we can be sure to break such news to pros as respectfully as we can.