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Explanation for Deleted Review

I noticed as I was reviewing my profile, making sure it's SUPER Strong, that one review is missing from a client I did work for 4 years again.

THUMBTACKS EXPLANATION

When a customer deletes their account on Thumbtack, it also removes any reviews that they left.  That is why you no longer see her review on your profile.

 

TT Reviews pg 18 copy.png8.16.2019 Disappearing Review.jpegReviews Removed Explained.jpeg

BarisGraphics
Full Time Freelance Graphic Design.
On time and on budget!
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2 responses
Moderator
Moderator

Re: Explanation for Deleted Review

@Barisgraphics I wanted to join the conversation and make a quick correction here. When a customer removes their account voluntarily all reviews they've left for pros will remain. When their review will be removed is if they violated our Terms of Use to a point that resulted in their account and reviews being removed as well. 

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Re: Explanation for Deleted Review

@Kameron there was no mention of that in the response I got back from support. I reached out to the client in this case (she was not a Thumbtack Pro) and she had no knowledge of why her review would have been removed. That concerned me.

BarisGraphics
Full Time Freelance Graphic Design.
On time and on budget!
0 Kudos