My issue with the new system is that I'm charged for a contact even when I have the date/time they're requesting already booked. I get charged for them asking if I'm available. When, very often, I'm not. With the previous system, I appreciated that I could quote/pass based on their party date and only paid for those leads I actually could work with.
My company has been on Thumbtack for quite some time, but the referrals we receive do not match what we do. We are listed as carpenters, but we manufacture stair parts like balusters, newel posts, and even columns. All our work is custom and is designed to the customers specs. We don't do installations or travel to work sites. We just make the parts!
Can you help by creating a niche for us?
King's Corner Wood Turning & Woodworking
I have been with Thumbtact since 2016 and on occasion recieved some really good leads. There have been soooo many changes and there will probrobly be changes to come. This is in my humble opinion how you put a "Thumbtact" in the problem lol.
Flat rate for all leads: This will remove all the guess work.
Benifit: This encourages pro confidence as they are clear as to the cost of the lead.
Pre-Qualify leads: Prompt all lead to leave a email and pnone number. Paying for something that can expire or be cancelled after a pro pays is discouraging. For pros "What we allow we teach" If there is the impression that pros will continue to pay for leads with little or no merrit then there will be no change. There will still be tons of leads that are not properly qualified with phone number and email.
The Benifit: The pro is really paying for the lead and can establish a lasting relationship that cant *Expire. There is a wonderful company called Bark.com that ONLY provides leads with both Phone number and Email. This is 2nd of the three companies I use Thumbtact included.
5 lead limit: If customers can choose 100 pro and all respond thats a huge paycheck for Thumbtact. But in time will affect customer loyalty. This also waters down a potential lead as it floats in what can now be called a shark tank ( The Pomote Platform)
Benifit: Simply put "Its Fair" and everyone wins.
Trying to be apart of the solution. Maybe someone will listen and take this to the table.
Many Pros and I have given suggestions and ideas as to how to improve this new system for couple of months now. Hopefully they hear yours not just listen, and then compare with mine and the others and improve it very soon
I'm on Bark.com and Eventective.com(this one gives both contact info most of the time, sometimes just an email, but it's a contact info). From what I've been told by reps, customers have complained that Thumbtack's Pros have bombarded them with messages, that's why the new system is in place, to help the customers. Where they help the customers, is hurting their real customers--their paying pros.
A flat fee is a great idea. Eventective has that, I pay $2.50 per lead and they haven't raised that fee in years. Bark.com leads vary, but the fees are affordable. I don't know if the Moderators can do anything to change things, but hopefully they are providing higher ups such as @MarcoZ the information that majority of the Pros aren't happy with this new system. I get told that they are, but feel if they have, then some changes would have happened, or at least one change would have happened by now.