Hi @Mellsgrill , thanks for sharing your feedback! A lot of changes we make are based on suggestions we receive from pros and customers, so we appreciate you taking the time to reach out.
What determines the cost of a lead is; the type of the job, the size of the job, the number of pros available, and how serious the customer is. Because of these variations, and every job being unique and different, we don't charge a flat rate for all leads. Of course, if you have any thoughts on how to make this possible while taking into account that each lead varies, we'd love to hear it.
In the past, we required customers to leave a phone number or email address. When we did that, we saw a significant decline in requests that were coming on. After speaking with customers and hearing their feedback, they told us that they wanted to be in control of when to give that info to a professional. So, we leave it up to them.
The reason why we allow more than five professionals to reach out to a customer is for two reasons; give pros more of an opportunity to get their name out and give customers more options. This change was heavily based on feedback we received from both pros and customers.
Thanks again, let me know if you have any other questions!
I searched the customer site and found no marine repair section, only marine service that was unrelated to boat work. This means engines, steering, outdrives, etc. Is there a section for requesting boat work (marine repair)? Lee
I'm sorry to hear this @GerryR! I'd love to get more detailed feedback from you about this. Could you send me a private message with any additional details on why the category consolidation isn't working for your business?
Thank you so much. We are a top pro for 4 yrs in a row now. I just wish Thumbtack did more for its pros. As far as I can see the only benefit it the badge. Sadly the badge doesn't help pay the bills when we are competing with less qualified pros for customers who just want the cheapest option possible. I asked Marco about this in NY and he did not have a good answer. He said he was working on it. soooo
What is thumbtack going to do for its Top Pros in 2019...?
(A discount on quoting would be a good start)
I totally agree. It seems like I'm still getting price shoppers even though I have pricing listed. They reach out to me directly, or so Thumbtack says, and I answer quickly and that's the last I hear of them. I follow up, nothing. This happens more often than it should so I reduced the amount of offers I respond to now because of it. So because of this, people genuinely looing for my services don't get responded to and Thumbtack doesn't make any money. There needs to be a better system otherwise Thumbtack will fall by the wayside for me.