I am in a healthcare profession where my services are covered by many health insurance companies. I choose not to accept health insurance as payment; I only take direct payments. On my Thumbtack profile I have stated this fact numerous times in different ways. When a potential client contacts me and asks me if I take insurance or what kind of insurance I accept, I get charged for “contact”. When I dispute the validity of the contact, Thumbtack’s argument is ‘you can still follow up with them as a potential customer.’ My response is “No, I can’t.” No one in their right mind, who pays for health insurance is going to private-out-of-pocket pay for services.
So each time I get asked this question, even when it is clearly stated all over my profile that I do not accept insurance, I get charged. 5 of the last 10 leads were exactly this scenario. I got 1 customer. I have done the math and calculated the cost/income/expense ratio and now that Thumbtack has changed the rates AGAIN, it is becoming an increasingly alarming loss.
Is there not a way to put a filter on the providers side of the process that excludes those who have insurance or are seeking a provider who accepts insurance? Or a check box that states “This provider does not accept insurance”? I feel it’s on the verge of price gouging to take advantage of a situation I cannot control and they know I cannot gain from. Am I wrong here? I like using Thumbtack overall and I am a Top Pro, which I am proud of. I work diligently to use the site to my advantage and am willing to pay for leads. What I am getting here are dead-ends. No-wins. You may as well send me customers that want cello lessons as well. They are as likely to produce the same results as someone who cancels they project. Zero. But you will charge me for these dead-ends and call them potentials.
@Notinsured I'm in agreement with you that this is an area that we at Thumbtack can improve in. There's more that can be done to help pros like you showcase crucial information like this on their profiles and it's something that we're currently working hard on. This is a similar point that was made here by @mentalmediator : https://community.thumbtack.com/t5/Get-hired/Let-s-talk-about-your-profile/m-p/4915/highlight/true#M...
I've double checked in your preferences and found that you do have marked "No insurance or insurance that doesn't cover therapy" as the situations you accept in Therapy and Counseling. I'll be sure to submit the idea to add this as a preference option for Marriage and Relationship Counseling as well. I've also made sure that you won't receive jobs or be matched with jobs similar to your preferences, which I think will help.
Congratulations on making Top Pro and showing such a high level of quality with your profile. I would recommend adding to the introduction of your profile along with any quotes you send out, something like a disclaimer at the very beginning for customers to note that you do not accept insurance as payment.
Hi @Starburst2017 I want to look into these quotes to get a better idea of what's going on. Will you send me a private message with your email address and the customers names on the last five quotes you're referring to? Once I get that, I'm happy to take a look!
@Notinsured Just to clarify, the DM I sent you is through your community profile. In the top right-hand corner, you should see a bell, a mailing envelope, and your profile picture. If you click on the mailing envelope it will take you to your inbox.