#loveit - got my very first customer on Thumbtack AND my biggest contract to date!!
#CBB - love that Thumbtack has come out to meet us and hear our thoughts of how to make it better! Looking forward to the new changes!!
I have control over my profile. I've filled it out in its entirety and feel confident that when customers come across it, it will help me connect with the right people. #loveit
My business has grown and now operates in two cities. I had to start a new/second profile after expanding and had to start from scratch with my reviews that I worked so hard to acquire over the years. As business' grow we should be able to continue with one profile for more than one city/state. #couldbebetter
when the potential client provides their phone number, it would be great if we could hover over and dial the phone number or at least copy and paste. Also, please bring back the ability to mark as hired in the app. Make it easier to request reviews in the app. Make is so that we can click on profile pictures and make the photo bigger.
I am looking for NYC jobs in several cathegories, but ca. 80% of the leads I'm getting are from New Jersey.
And, of course, I have to pay for all these leads because Instant Match gives no information about our services. So they just click "Sound good. What's next?" or "Are you taking insurance?" etc. which immediately costs me $25-50.
My geographical settings are correct, Customer Service has validated that several times for me, ... I'm still not getting NYC jobs.
Please help! This has been going on for ca. 8 months now, ... and this is really destructive!
I forgot to add that - apart from the 80% of NJ jobs - another 15% of the leads I'm getting are from ca. 30-50 miles away from NYC (even though some of them are, indeed, in NY State).
The percentage of job offers that are in line with my "job settings" is ca. 2-5%.
How is this possible??
And, of course, I am paying for 30-40% of the offers - without getting a single client!!!
Another difficulty is that in the category of "Counseling and Therapy", Thumbtack has stopped sending me leads ca. 3 months ago.
I used to get ca. 20 leads per day, now I'm getting 1 or 2 per week!
The change happened overnight, ... and Customer Service tells me that the demand has changed!
Demand for "Counseling and Therapy" in NYC changed from ca. 150 leads to 1-2 leads per week overnight???
And most of those 1-2 leads per week are from New Jersey (where I am not even licensed), or 30-50 miles out of NYC!
NYC has disappeared from the map for Thumbtack, it seems ...!
What is going on here ...???