5 years of Top Pro. Booked approx 80% of the leads that I responded to.
Generated a lot of business initially.....now, ......nothing.
I will NOT "Promote" (TT keeps sending me out-of-area and mislabeled leads = No Way I'm Paying For That!)
YES YES YES I'm LOVING thumbtack.
• 60% of my business is coming from this site
• 30% is now repeat business
• 10% outside references
It's all about your pictures and copy! You must write professionally, accurately and sound warm and welcoming. I write every single bid from my own template and then change it per customer for reasons that their parties are different from the last customer.
I dont beat around the bush, I do charge higher fees than others in my area of expertise. And I DELIVER service! Top notch Service.
I love TT's customer service, I reach out to them with a concern they have helped me all the way. I make my customers feel special, I pretty much take over sometimes, as they want me to and trust me by the time they meet me. I have alot of contact with each client. Don't misunderstand me, I Have PAID big money to TT over the past few years, but they have gotten my name out there and incredible contacts. I truly love what I do!!
Yes my recommendations:
Read your profile out loud, is it warm, or is it generic and blah blah, does it showcase your expertise and how you will help someone to the fullest and why they would want to hire your services? You have one chance to impress someone, and a fast one, you need to sound amazing!
In a nutshell i would say that YES TT works for us, there are some weeks better than others but there's definitely more pros than cons. We choose not it use promote and let the customer reach out to us and only respond to customers who took time explaining there request in detail. As long as we respond quickly, follow up frequently, and deliver the best customer service we have no issues turning leads into jobs. We dont plan on leaving TT anytime soon!
@JSGDS That is amazing and great!
However, I am sure that you are not doing anything different than so many of the pros on this board. In your case, you seem to be getting responses from potential customers, in so many other cases, they are getting no responses at all.
Also, you said "We choose not it use promote and let the customer reach out to us and only respond to customers who took time explaining there request in detail"... perhaps the line of work or location is a factor here, because so few people have had even a hint of success on getting a non-promote lead to respond.
Besides the great profile (that many have), the quick followup (that many do), the personable messages (that many send) - please tell us what you are doing differently?
We have taken the time to write great templates to send immediately, so the customer can call us, we answer every phone call, we offer them same day service, we match competitors prices, we have high quality parts, a great web site, we have tons of reviews on FB, Google, Group-on. But at the end of the day we also have 200+ 5* reviews and our next competitor has less than half, that in itself gets the customer to msg/call us and when they do they dont get a sales rep, or secretary, or manager (they get all of those in one). So if you were a customer and you get a immediate response from the top rated company with a friendly response/voice and a great track record and priced competitively (not the lowest) why wouldn't they chose us?
If you don't want to be one of the many small businesses failures you need to figure out how to not only adapt to change but thrive! You cant blame any one but yourself for things not working out. So many people on here complaining about how "TT does'nt work for me" "I'm not getting jobs" blah blah blah Im here telling you all that TT dose work for us because we figured out how to make it work. Good luck with your business @MR i hope YOU figure out how to make it work for you!
Yes, though these recent times with TT have been tough.... I still get most of my clients through this platform, and am thankful for that.
I must give credit where credit is due.
All businesses have growing pains. WE must to succeed and succeed well. We have to make changes to the ever-changing world around us. Yes, some changes influence and affect others for good, and bad. If we can stick through the tough times and still grow in a positive manner, then we will succeed. It is working with what you got, adding to it, putting all your energy into making your business better, and then prospering off all you did. You can't sit around and hope that someone comes along and hands you the keys to success. You have to work for it and work hard!
We must remember why we started. If you started just to be exceedingly wealthy, and think it is easy, and not have to work so hard... well I am here to tell you that you will likely fail. You must work hard to run a continually prospering business. I am a photographer for example. If I did this just to take pictures all day and have fun. Then I should go work for someone who runs a photography business. However, I must love to run a business. 90% of what I do is business. If you don't want to run a business, and only love the fun part of what you do, I suggest you go do that. Being with TT is part of running that business. It is the connection of the lead with the pro. They to are running a business. At the end of the day it's all business. The one that succeeds is the one that does it well. Do what you love, and love what you do!
Thank You @DustiO for the tag.